IT Engineer

About the role

As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office. You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth. This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.

• Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue
• Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on
• Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta
• Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications
• Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement
• Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar
• Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2
• Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team
• Identify opportunities to streamline and enhance IT operations at scale

Requirements

• 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company
• Hands-on administration experience with Okta
• Working knowledge of SSO, SAML, OIDC, and SCIM
• Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude
• Experience with Mac endpoint management (Rippling or similar MDM)
• Scripting ability in Python or Bash, with real automation you've shipped
• Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations
• Clear written communication — you'll document as much as you build
• Comfort with ambiguity and a preference for owning problems end to end
• Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects

Nice to have

• Experience with iPaaS platforms like Workato, Zapier, or Tines
• Exposure to AWS, GCP, or Azure administration
• Familiarity with SOC 2, ISO 27001, or similar compliance frameworks
• Experience with infrastructure-as-code (Terraform or similar)
• Okta certifications
• Experience within high-growth technology businesses

Pay

$96k - $132k + Equity

Benefits

• Medical, Dental, and Vision benefits for you and your family
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family building benefits through Carrot
• Monthly stipend to support your wellness, lifestyle, and work-life balance
• Daily lunches and snacks in the office to keep you at your best
• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)