IT Engineer (Apple Ecosystem & End-User Security) - Remote (WFH)

Key Responsibilities

• Manage Cognitive’s Apple fleet and end user help desk service requests
• Manage Backup and Disaster Recovery, DLP, and Anti-virus for endpoints
• Lead the configuration and management of MacBook laptops using Jamf Pro, ensuring zero-touch deployment, automated patching, and security baselining
• Lead help desk service requests using Jira Service Management, ensuring compliance with policies, procedures, and SLA requirements
• Design and maintain MDM policies and Endpoint Detection and Response (EDR) tools to protect a remote-first workforce
• Oversee the IT service desk, ensuring high-quality support and maintaining SLAs for hardware, software, and identity access issues
• Manage external vendors for hardware procurement and specialized third-party Apple support

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• 3–5 years in an individual contributor role managing Apple-centric enterprise environments
• Hands-on experience with Jamf suite of tools, such as Jamf Pro, Jamf Cloud, Jamf Connect, etc.
• Strong understanding of EDR solutions and securing macOS within a federal healthcare or civilian agency context
• Working knowledge of HIPAA and NIST security frameworks as they apply to endpoint management
• Able to work in a hybrid environment, coming into an office as needed, up to three times per week

Preferred Qualifications

• Experience working with VA, DHA, CMS, HHS, or similar federal healthcare agencies
• Familiarity with FedRAMP Moderate or High environments
• Certifications such as CISSP, CISM, Security+, Azure, or ITIL
• Experience in small business or SDVOSB environments with growth-oriented responsibilities