IT End User Specialist
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove pre-employment requirements? That's maybe not boilerplate but could be considered part of posting; but it's not a required heading; we could embed in a paragraph maybe under About the role? However instructions: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Pre-employment requirements maybe not boilerplate but could be considered part of posting; but not required to keep? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. So we should keep pre-employment requirements as substantive info. But we need to decide where to place it. Could be under a section like "Requirements" or maybe a separate section "Pre-Employment Requirements". But we only have allowed headings list; we could put it under a
after some section. Probably best to include it as a paragraph under "About the role" or after responsibilities. However we must not create headings not in list. So we can just add a
after some section. We need to include Pay and Schedule sections because posting states them: Pay: $60,000 - $65,000 per year; Schedule: Standard business hours. So include those. Benefits: there is a benefits paragraph. So include Benefits section. About the role: we have Job Summary paragraph. Could be About the role. Responsibilities: "What You'll Do As An IT Support Specialist" bullet list. Requirements: maybe "What You'll Bring Required Qualifications". That's qualifications. Could be Requirements or Qualifications. We have both headings allowed: Requirements, Qualifications, Skills. We need to decide distribution. The posting includes "Required Qualifications" with bullet list of qualifications. Could map to Qualifications section. Also there are skills like communication, planning, etc. Could be Skills. But we can combine. We must not create thin sections. So maybe we have: About the role (job summary), Responsibilities (what you'll do), Qualifications (required qualifications), Benefits, Pay, Schedule. Possibly also Skills if we separate communication etc. But we could include those under Qualifications as they are part of qualifications. The instruction: Prefer a few substantive sections over many thin ones. So we can combine. Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay, Schedule. We need to output HTML fragment only, no /. Use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information: job summary, location, work arrangement, schedule, pay, employment type, travel maybe? Travel: Up to 20% - that's substantive. Should we include? It's not under any heading but we can include in About the role paragraph or maybe a separate paragraph. Since we have About the role section, we can include location, work arrangement, schedule, pay, travel in that paragraph? But schedule and pay have their own sections; we should not duplicate. However we can still mention them in About the role but that would duplicate. Better to keep them only in their dedicated sections. So About the role paragraph should contain job summary and maybe location and work arrangement? But location is not a heading; we could include it in About the role paragraph. Work arrangement: On-site. Could be included there. Travel: Up to 20% maybe also there.
We must not repeat job title as heading. That's fine.
We must not include duplicated lines. Ensure we don't repeat same info.
Let's extract substantive info:
Job Summary: "OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees. You will also support device deployment, documentation, asset tracking, and IT compliance activities."
Location: Pierceton, IN (already in summary). Work Arrangement: On-site (mentioned). Schedule: Standard business hours (separate). Pay: $60,000 - $65,000 per year. Employment Type: Full-time / Salary. Travel: Up to 20%.
Responsibilities bullet list:
- Receive escalations from Tier 1 and help desk support, troubleshoot issues, and resolve problems involving hardware, software, and network connectivity.
- Collaborate with other IT teams to support timely, comprehensive resolution of technical issues.
- Install and configure software, apply hardware updates and patches, and help maintain reliable end-user devices.
- Set up and deploy user workstations and accounts to support employee onboarding and ongoing technology needs.
- Troubleshoot network connectivity and support communication, conference room, and collaboration systems.
- Create and maintain documentation for workstations, systems, troubleshooting procedures, and support processes.
- Support IT asset tracking by monitoring and recording hardware and software inventory.
- Help ensure systems and devices follow organizational security standards, participate in compliance audits and corrective actions, and follow applicable safety, environmental, quality, and 5S practices.
Qualifications (Required Qualifications bullet list):
- Bachelor's degree.
- 0-2 years of experience in IT support or a related area, with a focus on troubleshooting and user support.
- Proficiency in basic IT troubleshooting, hardware and software configuration, and network connectivity support.
- Strong verbal and written communication skills for working effectively with end users and IT colleagues.
- Strong planning and organizational skills, including the ability to prioritize tasks, manage multiple issues, and maintain accurate documentation.
- Attention to detail when documenting procedures, managing assets, and supporting compliance with IT policies and standards.
- Ability to schedule and manage small projects or updates while supporting timely completion and minimal user disruption.
Benefits paragraph: "Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and development. This position is eligible for benefits that include: Medical, dental, and vision coverage 401(k) with company match and potential profit sharing Paid time off and paid holidays Health Savings Account contributions for eligible plans Company-paid life insurance and short-term disability coverage Paid parental leave Employee Assistance Program and mental health resources Virtual healthcare resources Tuition reimbursement and development opportunities Additional wellness, financial, and employee programs Benefits are subject to applicable plan terms and eligibility requirements. Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app"
We should turn the benefits list into
- . The paragraph includes a colon then list separated by line breaks. We'll make a list.
Pre-Employment Requirements: "After a conditional offer, this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position."
We could place this as a paragraph under About the role or maybe a separate section but we don't have a heading for it. We'll add a
after About the role maybe.
About MacLean-Fogg paragraph: description of company. Could be included in About the role or maybe separate but we don't have heading. We'll include as a paragraph under About the role after job summary.
EEO boilerplate: remove.
Now construct HTML.
We'll have:
About the role
OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees. You will also support device deployment, documentation, asset tracking, and IT compliance activities.
Work arrangement: On-site. Travel: Up to 20%.
About MacLean-Fogg: MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets. Our portfolio includes MacLean-Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.
After a conditional offer, this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position.
Responsibilities
- Receive escalations from Tier 1 and help desk support, troubleshoot issues, and resolve problems involving hardware, software, and network connectivity.
- Collaborate with other IT teams to support timely, comprehensive resolution of technical issues.
- Install and configure software, apply hardware updates and patches, and help maintain reliable end-user devices.
- Set up and deploy user workstations and accounts to support employee onboarding and ongoing technology needs.
- Troubleshoot network connectivity and support communication, conference room, and collaboration systems.
- Create and maintain documentation for workstations, systems, troubleshooting procedures, and support processes.
- Support IT asset tracking by monitoring and recording hardware and software inventory.
- Help ensure systems and devices follow organizational security standards, participate in compliance audits and corrective actions, and follow applicable safety, environmental, quality, and 5S practices.
Qualifications
- Bachelor's degree.
- 0-2 years of experience in IT support or a related area, with a focus on troubleshooting and user support.
- Proficiency in basic IT troubleshooting, hardware and software configuration, and network connectivity support.
- Strong verbal and written communication skills for working effectively with end users and IT colleagues.
- Strong planning and organizational skills, including the ability to prioritize tasks, manage multiple issues, and maintain accurate documentation.
- Attention to detail when documenting procedures, managing assets, and supporting compliance with IT policies and standards.
- Ability to schedule and manage small projects or updates while supporting timely completion and minimal user disruption.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match and potential profit sharing
- Paid time off and paid holidays
- Health Savings Account contributions for eligible plans
- Company-paid life insurance and short-term disability coverage
- Paid parental leave
- Employee Assistance Program and mental health resources
- Virtual healthcare resources
- Tuition reimbursement and development opportunities
- Additional wellness, financial, and employee programs
Benefits are subject to applicable plan terms and eligibility requirements. Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app
Pay
$60,000 - $65,000 per year
Schedule
Standard business hours
We also have Employment Type: Full-time / Salary. Could we include that in About the role paragraph? Maybe add a sentence: Employment type: Full-time / Salary. We'll add to About the role paragraph after location.
Let's adjust About
for prose. We must preserve all substantive information: job summary, location, work arrangement, schedule, pay, employment type, travel maybe? Travel: Up to 20% - that's substantive. Should we include? It's not under any heading but we can include in About the role paragraph or maybe a separate paragraph. Since we have About the role section, we can include location, work arrangement, schedule, pay, travel in that paragraph? But schedule and pay have their own sections; we should not duplicate. However we can still mention them in About the role but that would duplicate. Better to keep them only in their dedicated sections. So About the role paragraph should contain job summary and maybe location and work arrangement? But location is not a heading; we could include it in About the role paragraph. Work arrangement: On-site. Could be included there. Travel: Up to 20% maybe also there. We must not repeat job title as heading. That's fine. We must not include duplicated lines. Ensure we don't repeat same info. Let's extract substantive info: Job Summary: "OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees. You will also support device deployment, documentation, asset tracking, and IT compliance activities." Location: Pierceton, IN (already in summary). Work Arrangement: On-site (mentioned). Schedule: Standard business hours (separate). Pay: $60,000 - $65,000 per year. Employment Type: Full-time / Salary. Travel: Up to 20%. Responsibilities bullet list: - Receive escalations from Tier 1 and help desk support, troubleshoot issues, and resolve problems involving hardware, software, and network connectivity. - Collaborate with other IT teams to support timely, comprehensive resolution of technical issues. - Install and configure software, apply hardware updates and patches, and help maintain reliable end-user devices. - Set up and deploy user workstations and accounts to support employee onboarding and ongoing technology needs. - Troubleshoot network connectivity and support communication, conference room, and collaboration systems. - Create and maintain documentation for workstations, systems, troubleshooting procedures, and support processes. - Support IT asset tracking by monitoring and recording hardware and software inventory. - Help ensure systems and devices follow organizational security standards, participate in compliance audits and corrective actions, and follow applicable safety, environmental, quality, and 5S practices. Qualifications (Required Qualifications bullet list): - Bachelor's degree. - 0-2 years of experience in IT support or a related area, with a focus on troubleshooting and user support. - Proficiency in basic IT troubleshooting, hardware and software configuration, and network connectivity support. - Strong verbal and written communication skills for working effectively with end users and IT colleagues. - Strong planning and organizational skills, including the ability to prioritize tasks, manage multiple issues, and maintain accurate documentation. - Attention to detail when documenting procedures, managing assets, and supporting compliance with IT policies and standards. - Ability to schedule and manage small projects or updates while supporting timely completion and minimal user disruption. Benefits paragraph: "Eligible employees across MacLean-Fogg and its affiliated companies have access to a comprehensive benefits program designed to support health, financial well-being, time away, and development. This position is eligible for benefits that include: Medical, dental, and vision coverage 401(k) with company match and potential profit sharing Paid time off and paid holidays Health Savings Account contributions for eligible plans Company-paid life insurance and short-term disability coverage Paid parental leave Employee Assistance Program and mental health resources Virtual healthcare resources Tuition reimbursement and development opportunities Additional wellness, financial, and employee programs Benefits are subject to applicable plan terms and eligibility requirements. Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app" We should turn the benefits list into
- . The paragraph includes a colon then list separated by line breaks. We'll make a list.
Pre-Employment Requirements: "After a conditional offer, this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position."
We could place this as a paragraph under About the role or maybe a separate section but we don't have a heading for it. We'll add a
after About the role maybe. About MacLean-Fogg paragraph: description of company. Could be included in About the role or maybe separate but we don't have heading. We'll include as a paragraph under About the role after job summary. EEO boilerplate: remove. Now construct HTML. We'll have:
About the role
OMCO, a MacLean-Fogg Company, is hiring an IT End User Specialist for our Pierceton, Indiana location. In this on-site role, you will provide end-user support across hardware, software, networks, workstations, and collaboration systems while helping maintain secure, reliable technology for employees. You will also support device deployment, documentation, asset tracking, and IT compliance activities.
Work arrangement: On-site. Travel: Up to 20%.
About MacLean-Fogg: MacLean-Fogg is a fourth-generation, family-owned American manufacturing company headquartered in Mundelein, Illinois. Founded in 1925, we design and manufacture engineered components and solutions for automotive and industrial markets. Our portfolio includes MacLean-Fogg Component Solutions, OMCO, Mallard Manufacturing, and Threadstrong. Across our companies, we share a commitment to Integrity, People, Customers, and Stewardship while investing in our people, manufacturing capabilities, customers, and communities.
After a conditional offer, this position requires a pre-employment drug screen and criminal background check. Screening and employment decisions are administered consistent with applicable law and the requirements of the position.
Responsibilities
- Receive escalations from Tier 1 and help desk support, troubleshoot issues, and resolve problems involving hardware, software, and network connectivity.
- Collaborate with other IT teams to support timely, comprehensive resolution of technical issues.
- Install and configure software, apply hardware updates and patches, and help maintain reliable end-user devices.
- Set up and deploy user workstations and accounts to support employee onboarding and ongoing technology needs.
- Troubleshoot network connectivity and support communication, conference room, and collaboration systems.
- Create and maintain documentation for workstations, systems, troubleshooting procedures, and support processes.
- Support IT asset tracking by monitoring and recording hardware and software inventory.
- Help ensure systems and devices follow organizational security standards, participate in compliance audits and corrective actions, and follow applicable safety, environmental, quality, and 5S practices.
Qualifications
- Bachelor's degree.
- 0-2 years of experience in IT support or a related area, with a focus on troubleshooting and user support.
- Proficiency in basic IT troubleshooting, hardware and software configuration, and network connectivity support.
- Strong verbal and written communication skills for working effectively with end users and IT colleagues.
- Strong planning and organizational skills, including the ability to prioritize tasks, manage multiple issues, and maintain accurate documentation.
- Attention to detail when documenting procedures, managing assets, and supporting compliance with IT policies and standards.
- Ability to schedule and manage small projects or updates while supporting timely completion and minimal user disruption.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match and potential profit sharing
- Paid time off and paid holidays
- Health Savings Account contributions for eligible plans
- Company-paid life insurance and short-term disability coverage
- Paid parental leave
- Employee Assistance Program and mental health resources
- Virtual healthcare resources
- Tuition reimbursement and development opportunities
- Additional wellness, financial, and employee programs
Benefits are subject to applicable plan terms and eligibility requirements. Explore our full benefits and interactive resources: https://explore.benefits.macleanfogg.app
Pay
$60,000 - $65,000 per year
Schedule
Standard business hours
We also have Employment Type: Full-time / Salary. Could we include that in About the role paragraph? Maybe add a sentence: Employment type: Full-time / Salary. We'll add to About the role paragraph after location. Let's adjust About