IT Director-Policy Modernization Technology

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the role

We are seeking an IT Director to serve as a Solution Leader for the Policy Modernization team. Policy Modernization is P&C's most significant business transformation investment, expected to yield substantial benefits through updated systems, reimagined products, and streamlined processes. You will play a vital role in shaping technical architecture, confirming its alignment with established standards, building the roadmap, leading the execution of the same and supervising the daily software development activities of various internal and external Agile teams. You will act as the primary point of contact for escalating risks and issues identified by development teams.

Directs, plans, and organizes activities of professional and administrative staff engaged in providing information technology services. Provides for technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Provides high level consultation and influence on technical solutions, including emerging technologies. Leads and directs change management, process improvement, or technical support initiatives cross-departmentally and within assigned unit. Contributes to and executes long- and short-term strategic direction. Advises senior management and provides input to aid in decision making.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based out of San Antonio, TX or Plano, TX. Relocation assistance is available for this position.

Responsibilities

• Lead the Solution Layer, accountable for Planning, Pre-Inception readiness, Inception, Building the Roadmap for the Launch and Release, and Execution of the plan leading to a successful implementation.
• Accountable for the overall Technology solution function, including the Tech stack (e.g., GW PolicyCenter and Earnix interfacing with multiple dependent internal and external integrations and applications).
• Lead and develop a high-performing engineering team responsible for production ownership and delivery across a portfolio of Policy Modernization applications, including Guidewire xCenter integrations, Core Customer data platforms, partner-facing systems, and shared P&C engineering utilities.
• Ensure operational stability and availability of critical P&C technology systems by applying strong change and incident management practices.
• Develop and maintain metrics (KPIs, SLAs, KRIs) that reflect the health, pace, and quality of technology delivery for assigned capabilities.
• Create and execute a multi-year technology strategy for the assigned portfolio, with clear milestones, deliverables, and realization targets.
• Build trusted relationships with IT and business leaders across the P&C organization by understanding business needs, acting as a strategic advisor, and ensuring cost-effective delivery.
• Communicate complex technical decisions clearly to both technical and non-technical audiences, including senior and executive leaders.
• Oversee departmental budgets, forecasts, vendor relationships, service agreements, and distributed team resources.
• Identify and manage technology risks in accordance with enterprise risk and compliance policies.
• Stay current on industry trends in cloud, integration, and P&C insurance technology to ensure the team's environment can evolve at pace with the business.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8+ years of experience in technology functions in software engineering, application development, or infrastructure.
• 3+ years of direct leadership or management experience leading IT professionals.
• Experience developing or integrating applications within a Guidewire ecosystem (e.g., PolicyCenter, ClaimsCenter, Contact Manager).
• Experience with event-driven architecture and Kafka messaging.
• Experience with AWS Platform (EKS and Lambda-based applications).
• Demonstrated ability to manage a broad portfolio of production applications in a complex enterprise environment.
• Experience overseeing the full technology lifecycle — requirements, design, build, test, deploy, and support.
• Strong financial acumen: budgeting, forecasting, and cost benefit analysis.
• Proven ability to explain complex technical decisions to technical and non-technical audiences at all organizational levels.
• Experience managing third-party vendors, staff augmentation, and distributed development teams.
• Ability to influence decisions and drive organizational change at both the team and executive level.

Skills

• Experience with complex and fast-paced large-scale transformations that span across Business and Technology, in P&C Insurance.
• Experience with large-scale mainframe system migrations to modern cloud-based SaaS platforms.
• Experience working with matrix organizations, leading teams across multiple locations utilizing the SAFe framework.

Pay

The salary range for this position is $143,320 - $273,930. USAA does not provide visa sponsorship for this role.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental and vision plans.
• 401(k) and pension.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.