IT Director, Infrastructure, Observability, and Platform Engineering

About the role

The Director of IT Infrastructure, Observability, and Platform Engineering is a strategic leadership role focused on transforming traditional IT infrastructure into modern, scalable internal products. This leader drives the strategy, design, and execution of end-to-end observability, hybrid cloud infrastructure, and Operational Technology (OT) systems across the global enterprise.

Responsibilities

• Define and execute the multi-year technical roadmap for hybrid cloud infrastructure and observability platforms to improve user experience and modernize legacy systems.
• Establish and refine Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Key Performance Indicators (KPIs) for service reliability, performance, and capacity planning.
• Experience with data extraction pipelines, and monitoring strategies that connect corporate IT infrastructure with physical plant and factory operational technology environments.
• Architect and manage a consolidated enterprise telemetry platform spanning applications, cloud infrastructure, and edge OT systems.
• Define and govern global standards for logging, metrics, and distributed tracing across platforms and environments.
• Establish and govern GitOps workflows and declarative infrastructure practices across all environments using enterprise automation frameworks.
• Drive modern Site Reliability Engineering practices, including implementation of AIOps and anomaly detection capabilities to reduce Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR).
• Translate technical telemetry into actionable business insights and align observability outcomes to business Key Performance Indicators (KPIs).
• Drive cost optimization strategies while balancing performance, high availability, and operational efficiency across applications and platforms.
• Collaborate with security and compliance teams to manage risk and ensure regulatory adherence across all supported environments.
• Align with engineering and product partners to improve platform security, streamline onboarding workflows, and increase application availability.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• 15+ years of progressive experience in IT infrastructure, platform engineering, DevOps, or related disciplines.
• 2+ years of experience in a Director-level or equivalent strategic leadership role.
• Proven track record of managing infrastructure or platform teams using product management frameworks such as roadmapping, SLOs/SLIs, and developer experience metrics.
• 10+ years of experience in large-scale systems design and architecture, with a focus on reliability, performance, and scalability.
• Strong experience managing large-scale cloud environments (AWS, Azure, and/or GCP) in combination with traditional on-premise data center environments.
• Deep understanding of observability platforms and the use of telemetry data to generate business and operational insights.
• Strong technical expertise architecting unified monitoring solutions across application and infrastructure layers using tools such as AppDynamics, Catchpoint, Dynatrace, Splunk Observability, or similar platforms.
• 5+ years of hands-on experience with Infrastructure as Code tools such as Terraform and Ansible, as well as GitOps deployment methodologies.
• Experience leading cross-functional initiatives involving infrastructure, software engineering, security, and compliance stakeholders.
• Strong strategic thinking, communication, and organizational leadership skills.
• Demonstrated ability to drive transformation, manage competing priorities, and deliver results in complex enterprise environments.

Travel

Less than 25%