IT Director

About the role

We are seeking an IT Director to take ownership of the “Business of IT”, securing the network, optimizing the budget, and leading the team that keeps the agency running. Your mission is to migrate our services to local control and establish a Service-First culture that empowers our employees to work effortlessly without compromising security.

Key Responsibilities

• Operational Leadership & Strategy: Manage the IT P&L. Audit vendor contracts, negotiate renewals, and aggressively optimize spend without degrading performance. Oversee on-premise and cloud infrastructure for a 200-person office, managing a hybrid environment (50% Mac / 50% Windows).

• Lead and develop our IT Technicians to be proactive support specialists. Ensure seamless and efficient support for delivery teams to ensure agency work proceeds without any major obstacles. Create automated solutions for common manual workloads to boost productivity among internal teams for tooling, provisioning, and service implementation. Oversee internal IT-based projects for AV in conference rooms, air-gapped internal networking, and other related systems.

• Governance, Security & AI Policy: Enforce the agency’s security and compliance policies for Generative AI. Implement network-level blocking for prohibited tools and manage the provisioning of approved Enterprise AI seats. Maintain 100% local endpoint compliance (patching, EDR, encryption). Implement security without breaking the workflow of agency delivery teams, ensuring that the complexity of our systems is handled on the backend, allowing for seamless access for billable staff. Your goal is to find the "Yes, and..." solution to security blockers.

• Vendor & Asset Management: Streamline the purchasing lifecycle for assigned workstations and high-performance hardware (Render stations, VR rigs, Mac Studios). Serve as the primary point of contact for ISPs, software vendors, and IT-related contractors. Hold them accountable to their SLAs.

Required Qualifications & Skills

• 10+ years in IT Operations, with at least 3 years in a leadership role (Manager, Director, Head of IT).

• Deep technical expertise in managing both macOS (Jamf/Kandji) and Windows (Intune/SCCM) environments at scale. Proven experience managing on-premise server rooms, complex networking (VLANs, Firewalls, VPNs), and storage solutions (NAS/SAN) for creative workflows.

• Experience implementing security frameworks (SOC2 readiness, ISO 27001), enforcing software governance policies, and overseeing penetration testing. Must be able to work in-office at the Plano, Texas location.

Nice-to-Haves

• Agency Experience: Understanding of agency work and ability to support multiple unique needs across cross-functional stakeholders with empathy.

• Migration Experience: Successfully led a project to repatriate services from an MSP or central corporate IT back to local in-house management.