IT Desktop Technician

Be part of a growing team in one of the largest technology and business services firms in the world. If you are a highly motivated, energetic, customer-focused, and forward-thinking team player, we have an opportunity for you in our Office Support Services operation.

Responsibilities

• Manage the office support services environment for all end-user hardware, software, and connectivity, conference room A/V, and print services, as well as project work.
• Handle new hire and termination processing.
• Provide innovative and transformative concepts, lead upgrades, and initiatives.
• Deliver timely reporting on all aspects of the environment.
• Provide Queue Management, Smart Hands support, and Asset Coordination services at the site.

Requirements

• Minimum education: High School diploma.
• Ability to work independently with no on-site supervision.
• Self-starter with a passion for IT and providing a great customer experience.
• Above-average presentation, written, and verbal communication skills.
• Provide collaborative and consultative guidance for innovations and initiatives.
• Several years of end-user support experience, as well as high-level technical experience/understanding of:
  • Intune / Autopilot
  • Active Directory
  • General Systems Management
  • Networking
  • Mac and end-user hardware devices (smartphones, laptops/desktops, tablets, etc.)
  • Microsoft operating systems platforms
• Willingness and proactivity in supporting Client Security, Computer Usage, and Business Policies.
• Five years of experience in Microsoft Operating Systems up to Windows 10 and End User Devices Hardware.
• Minimum of 3 years of experience in Intel and Mac/Apple hardware, Intune, Android and iOS Operating Systems, and network connectivity and concepts.
• Ability to coordinate multiple vendor relationships.

Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing, and walking. Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and pushing objects of varying weights up to 40 pounds.

Pay

A reasonable estimate of the current range for this role in the U.S. is $51,600.00 - $85,100.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. As a CGI Partner, you’ll reach your full potential through collective success and actively shape the company’s strategy and direction. Your work creates value by developing innovative solutions and building relationships with teammates and clients while accessing global capabilities.