IT Customer Relationship Manager
STI · Richmond, VA · 1 mo ago
Full-time
We need to output HTML fragment with sections only if real content. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
Let's parse the posting.
Job Title: IT Customer Relationship Manager (we ignore heading). Location: Richmond, VA/Hybrid Duration: 12+ months local candidates required due to onsite requirement first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions This position requires onsite 2 days a week with 3 remote Contractor will be responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking Contract to be extended beyond 6/30/24, likely by 6-12+ months Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills To Partner With Districts Bachelor's degree or six (6) years or more of related experience. (6yrs) Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) Strong communication skills in writing, speaking, and presenting with leadership of all levels. (10yrs) Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) Ability to connect strategy to execution, Strategic thinker. (10yrs) Experience in Product Line planning, development, and management. (10yrs) Understanding of VDOT's Organization Structure to include Districts and Central Office.
We need to extract sections.
Potential sections:
- About the role: maybe a brief description: "IT Customer Relationship Manager" role details: strategic thinker, foster interactions, build relationships, manage escalations, etc. Could be a paragraph.
- Responsibilities: list of duties (the bullet list after "Position specific responsibilities and duties will include, but not limited to:").
- Requirements: maybe the "Desired Skills" list (Bachelor's degree or six years experience, etc). Could be considered qualifications/skills.
- Qualifications: maybe same as requirements? But we need to avoid duplication. Could combine.
- Skills: maybe the list of desired skills (communication, conflict negotiation, etc). Actually the "Desired Skills" includes many bullet points with years. Could be considered Skills.
- Benefits: none mentioned.
- Pay: none.
- Schedule: mention onsite 2 days a week with 3 remote, also duration 12+ months, local candidates required, interview details, parking responsibility, contract extension. Could be schedule and logistics.
We need to include sections only if real specific content. Avoid filler like "commensurate with experience". We have specifics.
Thus we can have:
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
Let's parse the posting.
Job Title: IT Customer Relationship Manager (we ignore heading). Location: Richmond, VA/Hybrid Duration: 12+ months local candidates required due to onsite requirement first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions This position requires onsite 2 days a week with 3 remote Contractor will be responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking Contract to be extended beyond 6/30/24, likely by 6-12+ months Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines. Position specific responsibilities and duties will include, but not limited to: Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. Responsible for building and maintaining relationships with assigned business partners. Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. Managing escalations related to technology procurements, projects and service delivery requests. Identifying, championing, and communicating customer needs. Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. Support continued compliance with VDOT and VITA policies, standards, and guidelines. Desired Skills To Partner With Districts Bachelor's degree or six (6) years or more of related experience. (6yrs) Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs) Strong communication skills in writing, speaking, and presenting with leadership of all levels. (10yrs) Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs) Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs) Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs) Ability to connect strategy to execution, Strategic thinker. (10yrs) Experience in Product Line planning, development, and management. (10yrs) Understanding of VDOT's Organization Structure to include Districts and Central Office.
We need to extract sections.
Potential sections:
- About the role: maybe a brief description: "IT Customer Relationship Manager" role details: strategic thinker, foster interactions, build relationships, manage escalations, etc. Could be a paragraph.
- Responsibilities: list of duties (the bullet list after "Position specific responsibilities and duties will include, but not limited to:").
- Requirements: maybe the "Desired Skills" list (Bachelor's degree or six years experience, etc). Could be considered qualifications/skills.
- Qualifications: maybe same as requirements? But we need to avoid duplication. Could combine.
- Skills: maybe the list of desired skills (communication, conflict negotiation, etc). Actually the "Desired Skills" includes many bullet points with years. Could be considered Skills.
- Benefits: none mentioned.
- Pay: none.
- Schedule: mention onsite 2 days a week with 3 remote, also duration 12+ months, local candidates required, interview details, parking responsibility, contract extension. Could be schedule and logistics.
We need to include sections only if real specific content. Avoid filler like "commensurate with experience". We have specifics.
Thus we can have:
About the role
... paragraph summarizing role: strategic thinker, foster positive interactions, build relationships, manage escalations, etc.
Responsibilities
- Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. ... etc.
- Bachelor's degree or six (6) years or more of related experience.
- Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements). ... maybe we include all bullet points from "Desired Skills" that are requirements. But we also have "Desired Skills To Partner With Districts" then list. Might be better as Skills section. Let's decide: - About the role: paragraph summarizing purpose. - Responsibilities: list of duties. - Qualifications: education/experience requirements (Bachelor's degree or 6 years experience, IT experience). - Skills: list of desired skills (communication, conflict negotiation, strategic thinking, product line planning, understanding VDOT org structure, etc). - Schedule/Logistics: onsite 2 days a week, 3 remote, duration 12+ months, local candidates required, interview process, parking responsibility, contract extension. We should not include Pay/Benefits if not present. Now ensure we preserve all substantive info. Let's extract each piece. About the role: The posting says: "Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines." Also earlier: "Contractor will be responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking". That's more logistics. Maybe About the role includes the core purpose: strategic thinker, build relationships, manage escalations. We'll craft a paragraph: "The IT Customer Relationship Manager acts as a strategic partner, fostering positive interactions and building trusting relationships with assigned business partners while managing escalations across service, product, and project delivery pipelines." Add also: "Works with agency leadership, IT leadership, districts, business and enterprise architecture to develop multi-year capability roadmaps, coordinate work, prioritize requests, identify service improvements, and ensure compliance with VDOT and VITA policies." That captures many responsibilities but we might duplicate with Responsibilities list. To avoid duplication, we keep About the role high-level, Responsibilities detailed list. Now Responsibilities list: extract each bullet after "Position specific responsibilities and duties will include, but not limited to:": - Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. - Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. - Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. - Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap. - Responsible for building and maintaining relationships with assigned business partners. - Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions. - Identifying opportunities for new services, service improvements, and technical innovation to meet business needs. - Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery. - Managing escalations related to technology procurements, projects and service delivery requests. - Identifying, championing, and communicating customer needs. - Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners. - Support continued compliance with VDOT and VITA policies, standards, and guidelines. Now Requirements: maybe education/experience: "Bachelor's degree or six (6) years or more of related experience." and "Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)." Also maybe "local candidates required due to onsite requirement" but that's schedule. We could treat those as Qualifications. Skills: list of desired skills with years: - Strong communication skills in writing, speaking, and presenting with leadership of all levels. - Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. - Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. - Ability to share-ownership and drive results as a team. - Ability to focus on purpose, value, and results, rather than solutions. - Ability to connect strategy to execution, Strategic thinker. - Experience in Product Line planning, development, and management. - Understanding of VDOT's Organization Structure to include Districts and Central Office. Also maybe "Bachelor's degree or six (6) years or more of related experience." is qualification not skill. Now Schedule/Logistics: include: - Location: Richmond, VA/Hybrid - Duration: 12+ months - Local candidates required due to onsite requirement - First round interviews via Teams, second round ONSITE; only submit candidates who can interview onsite, NO exceptions - Position requires onsite 2 days a week with 3 remote - Contractor responsible for purchasing parking through VDOT’s Parking Management Office or procuring their own parking - Contract to be extended beyond 6/30/24, likely by 6-12+ months We could put this under a heading like "Schedule & Logistics" but allowed headings are only the predefined list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use Schedule for the onsite/remote schedule, duration, location, interview details, parking, contract extension. That fits. Now we must not repeat job title as heading. Good. We must not include boilerplate like EEO etc. Not present. Now produce HTML fragment. We'll structure:
- for any list of duties/requirements/benefits, and
for prose. For schedule items, they are a list of details; we can use
- . That's fine. We need to ensure we don't create empty sections. Now let's craft the content precisely, preserving all info. About the role paragraph: combine the strategic thinker, foster interactions, build relationships, manage escalations. Also maybe mention works with agency leadership, IT leadership, districts, business and enterprise architecture to develop multi-year capability roadmap, coordinate work, prioritize requests, identify service improvements, ensure compliance. But that may be more responsibilities. Keep it high-level: "The IT Customer Relationship Manager serves as a strategic partner, fostering positive interactions and building trusting relationships with assigned business partners while managing escalations across service, product, and project delivery pipelines." That's enough. Now Responsibilities list: include all bullet points exactly as given, preserving punctuation. Let's copy them: - Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis. - Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD. - Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination. - Partner with business and Enterprise Architecture to identify product lines, then develop and maintain
Requirements
About the role
...
Responsibilities
- ...
Requirements
- ...
Skills
- ...
Schedule
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for some lines? The rule: Use