IT Commercial Operations Analyst

Job Description

The IT Commercial Operations Analyst serves as BTech’s commercial hub; owning the end-to-end lifecycle of technology contracts, leading vendor negotiations with a structured playbook, and providing spend visibility across IT vendor and contract investments.

KEY RESPONSIBILITIES

• Review all inbound IT vendor contracts, SOWs, and MSAs for accuracy, risk, and compliance before routing for signature
• Redline agreements in collaboration with Legal, flagging non-standard terms, liability exposure, and entity naming errors
• Create and execute a standardized process for the review and remediation of existing IT vendor contracts and MSAs to ensure compliance with current insurance, cybersecurity, data protection, SLAs, disaster recovery, termination, and client/owner requirements
• Maintain a standard clause library and contract templates to accelerate review cycles
• Own the contract fast-track vs. full-path triage process, routing agreements appropriately
• Apply Gartner’s SaaS contract negotiation framework covering 40+ critical terms across pricing, usage rights, risk/compliance, and exit provisions
• Lead negotiations on all IT vendor agreements using a structured escalation playbook
• Benchmark vendor pricing against market rates and challenge vendors on cost, scope, and SLA terms
• Coincide with domain leads to consolidate vendor touchpoints and avoid redundant contracts
• Regularly monitor and improve procurement processes for effectiveness and optimization

Governance

• Enforce BTech’s signing authority policy ensuring no contract is executed by unauthorized personnel
• Serve as a trusted proxy for BTech leadership by representing approved commercial, risk, and contractual positions in vendor negotiations
• Maintain an active log of who is authorized to sign at what threshold
• Communicate signing authority policy to BTech and operating company stakeholders
• Rout final agreements to authorized signatories with a prepared summary and recommendation
• Ensure all required risk, cybersecurity, and AI reviews are completed prior to contract execution

Budget Tracking & Spend Visibility

• Maintain a live IT vendor spend register across all technology-managed contracts
• Support BTech’s broader OPEX/CAPEX budget administration as the function matures
• Build and maintain spend dashboards for leadership using appropriate BI and reporting tools
• Tag spend by vendor, domain, business value category, and cost type to enable reporting slices
• Partner with Finance as the chargeback model evolves
• Track license utilization across key platforms and identify underused or redundant contracts
• Support annual and quarterly budget planning with spend forecasts and renewal projections
• Track cost savings and value realization resulting from negotiations and contract optimization
• Produce portfolio-level reporting for executive consumption, summarizing vendor obligations, spend trends, and optimization opportunities

Ad Hoc Analysis & Reporting

• Conduct ad hoc vendor analysis and reporting as requested by leadership (e.g., licensing tier comparisons, cost-benefit analyses)
• Parellel with product managers and domain leads on technology procurement decisions, providing data-driven recommendations
• Support hardware procurement analysis including server cost comparisons and reseller negotiations (e.g., CDW, SHI)

Vendor Performance Management

• Coordinate vendor scorecards assessing SLA adherence, support responsiveness, roadmap alignment, commercial fairness, and escalation handling
• Apply a vendor criticality assessment framework using weighted scoring across spend, market size, replacement complexity, utilization, and risk
• Manage vendor tiering (Strategic, Operational, Transactional) with appropriate engagement cadences
• Coordinate periodic business reviews with strategic vendors, tracking KPIs and performance against SLAs

Efficiencies & Process Optimization

• Identify and implement improvements to ordering practices, invoicing workflows, and chargeback processes
• Support future expansion into adjacent procurement areas such as mobile device lifecycle management

Tools & Systems Owned

• BI and reporting tools (spend reporting, dashboards, and ad hoc analysis)
• Contract repository, clause library, and policy documentation (platform to be determined based on evolving tooling strategy)

Minimum Skills Or Experience Required

• 5–8 years in IT/SaaS procurement, vendor management, or technology sourcing
• Demonstrated experience negotiating enterprise software agreements (SaaS, MSAs, SOWs)
• Comfortable reading and redlining contracts without full legal support
• Strong analytical skills with ability to build and maintain spend tracking using BI and reporting tools
• Familiarity with ITSM platforms and contract management systems
• Understanding of SaaS contract structures including per-seat, consumption-based, and enterprise agreement models
• Experience with vendor criticality assessments and tiering frameworks

Preferred Skills

• Construction or professional services industry experience
• Experience building vendor scorecards and performance management programs
• Knowledge of perpetual-to-SaaS licensing conversion strategies
• Experience with hardware procurement and reseller relationship management

Summary Of Benefits

• Medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership
• Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options