IT Co-Op/Intern - Filer

About the role

This IT Co-op student position supports computer users and develops and implements a wide range of computer system solutions within the Information Technology Systems department. The role involves interfacing with internal and external end users to support and maintain end-user computing needs.

Responsibilities

• Assist with help desk tasks, including basic end-user support for hardware, software, printers, mobile devices, and network issues.
• Assist with building and deploying computers, including setting up new computers and preparing previously used computers for reuse.
• Assist with network documentation, including labeling physical network taps and creating drawings and documentation.
• Document issues and fixes.
• Inventory and document IT equipment.
• Lift and transport equipment of various weights.
• Clean workstations of malicious software, such as viruses and spyware.
• Perform other related duties as required.

Requirements

• Attend full-time at Michigan Tech, Ferris State, or Grand Valley State University.
• Junior or senior working toward a BS Degree in a computer-related field.
• A minimum grade point average of 3.0 is required.
• Ability to work overtime as needed.
• Must be authorized to work in the U.S.

Preferred Qualifications

• Strong working knowledge of Microsoft Operating Systems.
• Working knowledge of desktops, laptops, tablets, and printers.
• Understanding of VLAN concepts and configuration.
• Familiarity with traffic capture techniques and software.
• Understanding of DHCP, ARP, VRRP, Telnet, and SSH protocols.

Skills

• Strong basic keyboarding and editing skills with an understanding of Windows Operating Systems.
• Strong organizational skills to handle numerous details, deadlines, and requests.
• Ability to adapt to and work effectively and independently in a fast-paced, multitasking environment.
• Ability to evaluate and prioritize tasks for efficiency and completeness.
• Strong written and verbal communication skills.

Benefits

• Medical, dental, and vision coverage (eligible within the first 30 days of employment).
• Automatic enrollment in life, AD&D, and disability coverages.
• Automatic enrollment in the 401k plan with pre-tax and Roth contribution options, plus employer-provided matching contributions.
• Paid holidays.

Pay

Starting salary: $25.00 - $30.00 per hour.