IT Cinema Hardware Temp

About the Role

This role is temporary and requires full-time Monday–Friday availability. As our IT Cinema Hardware Technician I, you’ll be at the heart of our support operations—repairing, maintaining, and deploying cinema hardware across locations. You’ll work closely with other IT groups to ensure our cinema equipment—from POS systems to back-office tech—runs flawlessly.

Responsibilities

• Provide cinema equipment support and fulfillment services from the IT Hardware Depot for cinemas through service desk cases, including day-to-day troubleshooting, shipping and receiving equipment.
• Assist in the development, testing, and deployment of products, and support broader IT projects.
• Collaborate with other IT groups to ensure ongoing operation and maintenance of Regal’s cinema infrastructure, assisting with incident management and root cause analysis.
• Contribute to vendor relationships by ensuring compliance with defined SLAs, SOWs, contract terms, and schedules.
• Monitor equipment status, warranty coverage, and performance metrics to identify areas for improvement.

Requirements

• Experience supporting organizational infrastructure, ideally working with multiple remote locations.
• Disciplined in managing high-volume, detailed processes while delivering excellent customer service.
• Comfortable problem-solving and working with a team to find solutions.
• Tactile experience working with current and planned technologies.
• Alignment with Regal’s values: We Create, We Perform, We Inspire.

About Regal

Regal Cinemas, part of Regal Cineworld, is where movie magic meets unforgettable experiences. With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas in the US, we bring the joy of movies to millions. Based in Knoxville, Tennessee, we offer a variety of roles with hybrid, field-based, or remote working options.

Benefits

• Discretionary annual bonus
• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.