IT Business Systems Analyst III/IV

Responsibilities

• Acts as liaison between the IT development group and business units for the design and implementation of new systems and improvement of existing systems.
• Serves as subject matter specialist and business partner between IT and business/end-user team(s).
• Creates annual budget analysis and cost management for responsible application including projects, ongoing maintenance, support and licensing.
• Translates business requirements into technical specifications to formulate technical solutions that conform to operational standards.
• Conducts requirements gathering, user acceptance testing, and provides recommendations based on collected information.
• Ensures the maintenance, development and enhancement of existing application systems meet the organizational business objectives and IT standards.
• Remediates application system issues through appropriate troubleshooting, incident, change and problem management standards using ServiceNow.
• Evaluates, develops and implements new application systems and develops technical requirements following standards for software development lifecycle.
• Conducts business process analyses, needs assessments and preliminary cost/benefit analyses to align IT solutions with business initiatives.
• Identifies continuous improvement opportunities for cost reduction, avoidance and improved application performance.
• Modernizes, upgrades and conducts application health checks as the need arises to ensure system stability.
• Collaborates with assigned resources to handle project-related activities for assigned applications.
• Prepares recurring application dashboard metrics and reports to show analysis on specific key data points and provides cost transparency for applications, as requested.
• Owes the IT relationship with an assigned HSEI director. Goes beyond liaison work to become a trusted advisor on all application and technology needs, proactively bringing solutions to the table before problems surface, and represents IT with confidence in business-facing meetings.
• Champions an AI-first thinking across an application portfolio - actively identifies where AI agents, Copilot Studio automations, Power Platform tools, or agentic workflows can eliminate manual processes, reduce risk, or accelerate business outcomes for the team.
• Drives solutioning sessions that turn business pain points into buildable products - partners directly with developers, architects, and AI builders to design what gets built, and advocates for the right solution.

Qualifications

• Demonstrates excellent organizational/interpersonal skills and safety as the utmost priority.
• Strong relationship management and communication skills with the ability to influence stakeholders and translate complex concepts into actionable insights.
• High adaptability and learning agility, with curiosity and initiative to explore and apply AI and emerging technologies.
• Results-driven with accountability for delivering outcomes across the full lifecycle of solutions.
• Needs proficient knowledge of Microsoft Office Application and PC skills.