IT Business Analyst II

Responsibilities

• Gathers business requirements; produces system designs and technical specifications; configures software; designs data conversions, integrations, reports, and enhancements; tests technology solutions; trains key stakeholders such as support personnel, system administrators, and end users; maintains and supports business software
• Hands on configuration of Field Service Management system, specifically in an environment of SaaS architecture
• Develops and maintains a detailed understanding of:
• how application software has been configured and integrated to support business needs
• database structures, data use, process inputs and outputs for his/her responsible functions
• Ensures seamless integrations and manages data flow between different systems, troubleshoots integration issues, and works with other system owners to coordinate updates or changes
• Acts as project manager on all IT initiatives within the Project Controls portfolio
• Documents system processes, user guides, and standard operating procedures
• Communicates with application users to address incidents, fulfill requests, administer changes and resolve problems, as per established technology policies and best practices
• Maintains timely production support by meeting SLA's
• Escalates issues to management when appropriate
• Mentors and educates other team members

Qualifications

• Required: Bachelor's Degree, 5+ years supporting business applications within IT organization, In-depth subject matter expertise in JDE processes, JDE Orchestrator experience
• PREFERRED: Project Management Experience, Travel Requirements (40-60% of time will be spent traveling to job site(s)/office location), Physical Activities (Climbing stairs, Remaining in a stationary position, often standing or sitting for prolonged periods, Prolonged periods of sitting at a desk and working on a computer, Repeating motions that may include the wrists, hands and/or fingers), Environmental Conditions (Noisy environment, Quiet environment, Outdoor elements such as precipitation and wind), Physical Demands (Light work that includes adjusting and/or moving objects up to 20 pounds)