IT Business Analyst - Entry

Online applications must be received before 11:59pm on August 30, 2026.

About the role

Are you looking to launch your career in IT and business strategy? We are seeking an IT Business Analyst - Entry to join our Facilities Services team. In this dynamic role, you will collaborate with diverse divisions to boost operational efficiency through innovative technology. You will serve as the bridge between business needs and technical solutions, helping us build a more connected and data-driven organization.

As the IT Business Analyst – Entry, you will serve as an entry-level analyst supporting Facilities Services by collaborating with approximately 15 divisions to improve operational effectiveness and efficiency through the evaluation, design, and implementation of technology solutions. In this position, you will work closely with Facilities Information staff and business stakeholders to analyze current business processes, identify opportunities for improvement, and translate operational needs into functional system requirements. Your responsibilities will include supporting business process reengineering initiatives, developing and maintaining reports across multiple platforms, assisting with automation and scripting solutions, and supporting emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making.

In addition, you will provide technical support for hardware and software systems across the Facilities organization, including branch campus units, by assisting with troubleshooting, system maintenance, and ensuring reliable IT services that support continuity of operations.

Responsibilities

• Collaborate with approximately 15 divisions to improve operational effectiveness and efficiency through technology solutions.
• Analyze current business processes and identify opportunities for improvement.
• Translate operational needs into functional system requirements.
• Support business process reengineering initiatives.
• Develop and maintain reports across multiple platforms (e.g., Crystal Reports, PowerBI, BIRT).
• Assist with automation and scripting solutions.
• Support emerging technologies such as artificial intelligence to enhance operations and data-driven decision-making.
• Provide technical support for hardware and software systems, including troubleshooting and system maintenance.
• Ensure reliable IT services that support continuity of operations for Facilities Services, including branch campus units.
• Work evenings and weekends on occasion and travel as needed.

Requirements

• Experience using SQL query tools.
• Experience with Crystal Reports, PowerBI, or BIRT.
• Experience with database technologies (Microsoft SQL Server, Oracle, etc.).
• Experience managing Windows desktops in an Enterprise Active Directory environment.
• Extensive customer service experience in a corporate or education environment.
• Ability to manage day-to-day tasks without constant supervision.
• Must have, or be able to obtain by time of hire, a valid driver’s license and meet requirements in accordance with departmental driving standards.

Preferred Qualifications

• Experience in website maintenance and development.
• Experience with Java programming.
• Experience supporting Building Automation software.
• Experience working with assistive technologies for impaired users.

Benefits

WSU offers a comprehensive benefits package which includes:

• Paid sick and vacation leave.
• Paid holidays.
• Medical, dental, life, and disability insurance for employees and dependents.
• Retirement and deferred compensation options.
• Optional supplemental retirement accounts.
• Training and development opportunities.
• Employee tuition waiver.

For additional information, review the detailed Summary of Benefits for Classified staff and Total Compensation.

Pay

Monthly Salary: $6,189 to $8,327 (Range 03IT, Steps A-M). Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position.

Schedule

• Full time (100% FTE), permanent position.
• Overtime eligible.
• 12-month position.

About the department

Facilities Services’ primary mission is the stewardship, maintenance, and operations of the campus buildings, grounds, and utilities on the Pullman campus. We aspire to be the service provider of choice and the employer of choice. We believe in developing solutions of lasting value through robust dialogue and collaboration with our campus partners and industry. Our staff of skilled trades-people, custodians, architects, engineers, interior designers, and support staff strive to demonstrate our commitment to integrity and professionalism.

Location: Pullman, WA 99164

Learn more about Facilities Services.