IT Associate - Senior Associate

Key Responsibilities

• Aid with implementations, migrations, and project tasks.
• Act as the internal escalation point for O365 support and other internal applications.
• Support initiatives such as SharePoint deployments, intranet development, Starlink, office buildouts, and vendor integrations.
• Manage and delegate tasks to our Managed Service Provider (MSP), Atlas Technica.
• Provide support and training for internal tools like SharePoint, MobileTools, Excel Add-in, AI tools, POMO/Databases, and Cloud9.
• Manage access for offshore development staff at Acuity.
• Coordinate and execute Disaster Recovery (DR)/Business Continuity Plan (BCP) tests with employees and vendors.
• Ensure that disaster recovery policies and runbooks are tested and enforced.
• Create and maintain both employee-facing and internal documentation for IT infrastructure and initiatives, regularly.
• Remediate cyber security vulnerabilities identified by vendors.
• Support vendor due diligence and implement security controls as directed.
• Oversee onboarding from a technology perspective and coordinate across departments.
• Coordinate off-hours support for planned upgrades.
• Manage licenses and certificates, including Bloomberg DLWS.
• Oversee access governance for various platforms (Snowflake, Databricks, Flextrade, Cloud9).
• Handle AWS/S3 cross-account access and secure data workflows.
• Support office buildouts and facilities tech coordination.
• Support governance for AI and enterprise platforms (e.g., Copilot).

Key Competencies

• Essential Skills:
• 3–5+ years in IT operations, service desk escalation, or systems administration.
• Hands-on experience with Microsoft 365 / Entra ID (Azure AD).
• Proficiency in SharePoint/OneDrive administration.
• Experience managing vendor support tickets.
• Comfortable executing change plans and supporting off-hours maintenance.
• Basic scripting/automation (PowerShell preferred).
• Strong documentation skills.
• Excellent communication and stakeholder management.
• Good communication (verbal and written).
• Nice to Have:
• Experience in capital markets or trading environments (Flextrade, Cloud9).
• Familiarity with data platforms (Snowflake, Databricks).
• Hands-on experience with AWS.
• Understanding of AWS S3 policies and cross-account access.
• Programming knowledge: R, SQL, Python.
• Experience with DR/BCP planning and execution.
• ITSM/ticketing practices (ITIL Foundation or equivalent).
• Certifications: MS-102, MD-102, AZ-104, CompTIA Security+.