IT Associate I

About the role

To fully support the overall policies and goals for the Information Technology (IT) Ministry in a way that removes barriers to The Church of Eleven22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Responsibilities

• Maintain an authentic and growing walk with Jesus Christ through the ongoing spiritual disciplines of Bible reading, prayer, personal worship, fasting, confession and fellowship
• Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager
• Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution
• Maintain and update IT documentation, asset inventories and process guides on a regular basis
• Participate in meetings with other ministry areas to communicate IT-related challenges, goals and needs as assigned
• Provide after-hours support for urgent IT issues during major church events (“All-Skates”) and as scheduled
• Coordinate new hire technology and asset setup, including laptops and iPads, in collaboration with HR to ensure all equipment, access and permissions are prepared by the employee’s first day and tracks completion of onboarding items
• Coordinate with hiring managers to provision additional permissions and software access as needed and provides new hire training and support upon request, including, but not limited to Mac laptop usage, key applications and SharePoint access and navigation
• Serve as a liaison between IT and non-IT staff to assist with training and support needs
• Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT Ministry

Requirements

• One to two years of experience in a technical support or field technician support role
• Associate degree in a related field preferred

Qualifications

• Model The Church of Eleven22’s mission, vision and core values
• Ability to maintain strict confidentiality
• Ability to adapt to change
• Strong proactive communication skills
• Focuses on customer and client needs
• Identifies and contributes to process improvements
• Maintains attention to detail and organization
• Demonstrated proven technical competency
• Manages multiple deadlines and tasks

Skills

• Technical competency in a variety of IT applications and systems
• Strong problem-solving and troubleshooting abilities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Benefits

• Professional development opportunities
• Flexible work schedule
• Reliable transportation provided

Pay

Commensurate with experience

Schedule

Sunday through Thursday (hours may vary based on church needs to include working full weekends)