IT Associate Desktop support analyst

About the role

The IT Associate Desktop Support Analyst plays a critical frontline role in ensuring the smooth, day-to-day functionality of an organization’s technology environment. This position serves as a primary point of contact for end-users experiencing technical issues, helping to minimize disruptions to business operations and maintain productivity across the organization.

Responsibilities

• Troubleshoot and resolve a wide range of technical problems, including hardware malfunctions, software issues, system access concerns, and network connectivity challenges.

• Deliver exceptional customer service by communicating clearly and professionally with users of varying technical skill levels, demonstrating patience, empathy, and a solutions-oriented mindset.

• Build trust and maintain positive relationships with end-users to achieve high levels of client satisfaction.

• Collaborate as a team player within the IT department, contributing to team objectives by sharing knowledge, documenting solutions, and assisting colleagues when needed.

• Support system updates, device deployments, and process improvements to enhance overall IT service delivery.

Requirements

• A high school diploma is required. A bachelor’s degree is preferred but not required.

• At least two to four years of experience in a related field are required.

• Strong technical knowledge, understanding of IT systems and networks are required.

• Excellent interpersonal and verbal/communication skills are essential.

• Experience working with MAC and IOS products is preferred.

Qualifications

• ITIL or other relevant certifications are preferred but not required.

Skills

• Strong technical knowledge, understanding of IT systems and networks.

• Excellent interpersonal and verbal/communication skills.

• Attention to detail.

• Proactive approach to problem-solving.

Pay

Hourly Pay: $22.83. The salary range reflects the anticipated base salary for this position at the time of posting. Final compensation may vary based on factors including experience, skills, education.