IT Associate

Alicat Scientific is seeking a mid-level IT Associate to provide reliable, onsite IT support and contribute to the stability, security, and continuous improvement of our IT infrastructure in a manufacturing and engineering environment.

About the role

The IT Associate supports end users, servers, and network systems, diagnosing issues, implementing solutions, and advancing IT initiatives with limited supervision.

Responsibilities

• Serve as a primary onsite IT support resource for Windows-based desktops, laptops, peripherals, and Microsoft 365 services
• Independently diagnose, troubleshoot, and resolve complex hardware, operating system, application, server, and network connectivity issues
• Administer and support Windows Server infrastructure including Active Directory, file services, DNS, and DHCP
• Support and troubleshoot wired and wireless networking, VPN connectivity, and remote access solutions
• Perform system and device deployment, imaging, software installation, patching, and lifecycle management
• Manage and resolve IT support tickets with accurate and timely documentation
• Identify recurring issues and recommend or implement process, configuration, or infrastructure improvements
• Assist with server, network, and endpoint maintenance, upgrades, and IT projects
• Ensure adherence to IT policies, security standards, and change management procedures
• Collaborate with IT team members, vendors, and internal stakeholders
• Communicate technical information clearly to non-technical users
• Support production-floor and engineering systems as required in a manufacturing environment
• Participate in after-hours maintenance windows or on-call rotations as required

Requirements

• Associate degree in Information Technology, Computer Science, or related field, or 3–5 years of progressive IT support experience
• Strong working knowledge of Windows 10/11 and Microsoft 365 administration and support
• Hands-on experience supporting Windows Server environments and Active Directory
• Solid understanding of networking fundamentals including TCP/IP, DNS, and DHCP
• Demonstrated ability to independently troubleshoot and resolve technical issues
• Experience using ticketing systems and maintaining technical documentation
• Strong customer service, communication, and organizational skills
• Ability to prioritize work in a fast-paced, onsite manufacturing environment

Preferred Qualifications

• Experience supporting IT systems in manufacturing, engineering, or industrial environments
• Familiarity with ERP or other business-critical applications
• Exposure to virtualization technologies such as Hyper-V or VMware
• Experience with endpoint management, patching, or cybersecurity controls
• Knowledge of backup, recovery, and system monitoring concepts
• Industry certifications such as CompTIA or Microsoft credentials
• Interest in career growth toward systems administration, infrastructure, or security roles

Success Markers

Success at 3 Months

• Understands Alicat Scientific’s IT environment, systems, and support processes
• Independently resolves common end-user support requests
• Follows IT policies, security standards, and change management procedures
• Accurately documents support activities in the ticketing system
• Builds strong relationships with users and IT team members
• Successfully performs basic Active Directory tasks and device deployments

Success at 6 Months

• Independently handles moderate to complex support issues
• Confidently supports Windows Server, networking, and VPN connectivity
• Identifies recurring issues and recommends improvements
• Contributes effectively to IT projects and infrastructure initiatives
• Serves as a reliable escalation point when appropriate
• Maintains high-quality documentation with minimal supervision

Success at 12 Months

• Functions as a trusted IT professional with deep understanding of Alicat systems
• Resolves complex issues across endpoints, servers, and network infrastructure
• Takes ownership of defined systems, tools, or IT processes
• Proactively identifies and helps address risks and inefficiencies
• Mentors or supports less experienced IT team members
• Is positioned for growth into advanced systems or infrastructure roles

Pay

$24–26.50 an hour

Employment Type: Full-Time
Location: 7641 W. Business Park Drive, Marana, Arizona 85743
Reports To: IT Director