IT Assistant
Bretz RV & Marine is a fun, family-oriented RV/Marine dealership where we genuinely care about our employees and customers. We are proud to offer our staff competitive salaries and benefits, including the unique perk of borrowing RVs to take your family out and enjoy all that our beautiful state has to offer. As a champion in the industry, you can be proud to work at the best dealership in the area.
About the role
We are looking to add an individual with high-quality phone skills who is passionate about helping people. This role will be responsible for intaking helpdesk requests for the company via phone and email. As long as you can bring in your customer service skills, we’ll provide the rest of the training. Candidates with experience in customer service, retail, or reception will find this a great opportunity. Previous IT experience is optional.
Responsibilities
- Answering phones enthusiastically and logging help requests for the IT department (the majority of your job is going to be on the phone)
- Ensuring that requests for the IT department are appropriately received and recorded in the Help Desk database
- Practicing patience and compassion when interacting with the company’s internal teams
- Effectively communicating with the IT team to pass on important information about help requests
- Coordinating with other departments regarding IT technical issues to ensure prompt and efficient resolution
- Performing various support tasks such as basic supply purchasing, login assistance, and other duties as assigned
- Assisting with onboarding/offboarding, account creation/removal, and FAQ maintenance
Requirements
- High school diploma or general education degree (GED)
- Excellent phone skills
- Strong time management skills — able to manage a list of requests varying in priority
- Experience with Microsoft Office and Microsoft Excel
- Top-notch communication skills, both written and oral
- Attention to detail
- Accountability and flexibility with duties as the need arises
- A calm, methodical working style, and the ability to stay on task under pressure
Pay
$14–$17 per hour, depending on experience.
Schedule
- Monday – Friday, 8:30 am – 5:30 pm, with flexibility and overtime as needed
- One Saturday per month
Benefits
- Excellent earning potential and advancement opportunities
- Medical benefits package with multiple plan options, including vision and dental
- 401(k) retirement plan with employer match
- On-site employee daycare
- Holiday pay and vacation time
- Employee discounts
- Employee borrow program (take a camper and go camping)
- Profit sharing
About Bretz RV & Marine
Bretz RV & Marine, a family-owned beacon for outdoor enthusiasts, began its journey in Missoula, Montana, in 1967. Founders Frank and Vi Bretz, initially involved in a service station and U-Haul rentals, ventured into selling and renting travel trailers, marking the beginning of a legacy centered around the great outdoors. Today, Bretz RV & Marine brings this spirit to Washington's Spokane and Liberty Lake areas, aligning with the region's natural splendor and vibrant community spirit.
Liberty Lake, nestled near the Idaho border, offers an idyllic backdrop for outdoor activities, with its picturesque lake, scenic parks, and numerous hiking trails. The community thrives on adventure and the natural beauty of Washington's landscapes. Nearby Spokane, the cultural hub, complements this with its rich history, bustling arts scene, and the famed Spokane River.
From our origins in Montana to our latest home in Washington, Bretz RV & Marine has grown significantly while maintaining our dedication to providing excellent services and fostering a passion for adventure. We specialize in helping both seasoned explorers and first-time adventurers find the perfect gear for their journeys. Our expansion into Spokane and Liberty Lake continues the Bretz family story, connecting with like-minded individuals who share our love for nature, adventure, and quality family time.