IT Asset Technician II

Job Responsibilities

• Perform basic inventory management, such as asset intake into inventory management system, processing pull requests, asset delivery, and asset wipe & disposal activities.
• Support software asset lifecycle by performing basic license management, such as assigning licenses via various application portals, supporting license renewal activities, performing license audits & harvesting, and resolving basic to intermediate application issues.
• Handle procurement tasks by entering basic requisitions into ERP system.
• Coordinate hardware repair requests with various repair vendors.
• Provide technology support by performing basic provisioning tasks such as ensuring devices are in management tools and resolving basic to intermediate management tool issues.
• Offer exceptional customer service to both internal and external customers via verbal and electronic communication methods, and resolve basic to intermediate customer service issues.
• Stay updated on industry advancements and technological trends.
• Maintain accuracy in all data entry and communications.
• Deliver duties to St. Jude campus locations as an authorized driver of St. Jude fleet vehicles.
• Perform other duties as assigned to meet department and institutional goals.

Requirements

• High School Diploma or GED required.
• 2+ years of significant experience providing support around IT systems (e.g. operating systems; setup and configuration of computers, printers in a networked environment, and mobile devices; maintenance of hardware components and computer peripherals).
• Experience supporting business teams around IT needs.
• 2+ years of experience providing support specific to IT inventory and/or license management, procurement, and basic provisioning preferred.
• 2+ years of experience providing customer support preferred.
• Proficiency with ServiceNow, InTune, Absolute, Jamf, Apple Business Manager, SharePoint, Teams, Excel, Word preferred.

Qualifications

• CHAMP – Certified Hardware Asset Management Professional, IAITAM preferred.
• CITAD – Certified IT Asset Disposal, IAITAM preferred.
• CSAM – Certified Software Asset Management Professional, IAITAM preferred.
• HAM-CIS – Hardware Asset Management Certified Implementation Specialist, ServiceNow preferred.
• SAM-CIS – Software Asset Management Certified Implementation Specialist, ServiceNow preferred.