IT Asset Management Hardware Analyst

About the role

The ITAM Hardware Analyst serves as the primary Discovery and CMDB Administrator, responsible for ensuring the accuracy and integrity of IT infrastructure data. They configure and maintain automated discovery tools, such as ServiceNow ITOM, to populate and support the Configuration Management Database (CMDB). They oversee hardware and software lifecycle data quality, support ITIL processes, and track approved hardware models to uphold IT standards.

Responsibilities

• Administer and optimize ServiceNow Discovery and the CMDB, including configuring credentials, schedules, patterns, and sensors to ensure accurate and automated population of configuration data.
• Manage IT asset lifecycles for hardware, support procurement research, track deployments, maintain inventory records, and oversee maintenance, retirement, and disposal documentation.
• Develop and maintain governance policies, data standards, asset owner training materials, and CI relationship mappings to maintain high accuracy and data integrity.
• Manage system integrations between the CMDB, cloud platforms (AWS, Azure), and enterprise tools (i.e., SCCM, InTune, and Nutanix) to support reliable data flow and operational visibility.
• Develop and maintain reporting and auditing tools, including dashboards and compliance audits that monitor CMDB health, data completeness, and asset accuracy.
• Administer the application layer of the ServiceNow Mid Servers and others related to the ITAM Program, including installation, patching, and maintenance of applications on devices and service accounts.
• Participate in implementation and enhancement of ITAM tools and automation initiatives.
• Support employee onboarding, transfers, and offboarding asset processes.

Requirements

• U.S. citizenship is required due to Department of Defense restrictions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CHAMP, CITAM certification.
• 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field.
• Demonstrated experience administering an Asset Management platform (i.e., ServiceNow Discovery / CMDB / HAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management.
• Basic knowledge and understanding of NIST 800-53, 800-171 or similar control requirements, System Inventory management best practices, governance and testing.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Qualifications

• Minimum qualifications include a Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field or equivalent compensation of education and/or experience.
• ITIL v4 Foundations OR CHAMP, CITAM certification.
• 3 or more years of experience in IT Asset Management, IT Operations, Desktop Support or related field.
• Demonstrated experience administering an Asset Management platform (i.e., ServiceNow Discovery / CMDB / HAM Pro).
• Solid knowledge and understanding of IT Asset lifecycle management governance, tracking, and reporting from procurement through disposal.
• Server administration experience, including application layer management involving firewalls, ports, protocols, security account management and patching/vulnerability management.
• Basic knowledge and understanding of NIST 800-53, 800-171 or similar control requirements, System Inventory management best practices, governance and testing.
• Strong communication skills with ability to explain technical concepts to non-technical customers/asset owners.
• Strong analytical ability for managing data, forecasting budget impacts and interpreting contract terms of use.

Skills

• ServiceNow Discovery and CMDB administration.
• IT Asset lifecycle management.
• System integration and data flow management.
• Reporting and auditing tools development.
• Application layer management and maintenance.
• Employee onboarding, transfers, and offboarding asset processes.

Benefits

• Performance bonus and/or merit increase opportunities.
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately).
• Competitive paid time off.
• Health insurance, dental insurance, and telehealth services start DAY 1.
• Professional and Leadership Development Programs.

Pay

$75,000 ~ $90,000. The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, experience and may fall outside of this range.

Schedule

We are open to remote work in the following approved states: Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Wisconsin.

Employees within 45 miles of WPS Headquarters (1717 W. Broadway in Madison, WI, 53713) will be expected to be able to work in office 2 days a week on a regular basis.