IT Application Security & Infrastructure Operations Apprentice

About the role

The Enterprise Shared Solutions Security & Infrastructure Operations team plays a vital role in shaping technology. This position provides hands-on experience with maintaining system reliability, supporting security compliance initiatives, automating administrative tasks, and improving operational processes through documentation and infrastructure management.

Responsibilities

• Cybersecurity, Risk Management & Compliance Support
  • Use native cloud computing services tools to monitor environments, review user access logs, and assist in identifying security concerns.
  • Support security monitoring, vulnerability assessments, compliance activities, and remediation of identified risks.
  • Support audit preparation by gathering configuration and security documentation.
• Operational Automation Process Improvement & Scripting
  • Apply scripting to automate routine administrative tasks.
  • Assist in identifying manual operational processes that can be improved through automation.
  • Develop and maintain basic automation scripts under guidance.
  • Document automated processes and scripting procedures.
• Documentation & Standard Operating Procedures (SOPs)
  • Review and update SOPs.
  • Develop troubleshooting guides.
  • Maintain documentation in web-based collaboration and document management platforms.
• Infrastructure Documentation & Asset Management
  • Document server inventories and dependencies.
  • Maintain X.509 certificate inventory including expiration dates, CAs, binding locations, and owners.
  • Maintain accurate infrastructure documentation.

Requirements

• 1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security, and Help Desk/Customer Support.
• Or equivalent of Minimum Class Qualifications for Employment noted above.

Skills

• Information Technology Knowledge
  • Ability to communicate technical information clearly with technical and non-technical audiences.
  • Customer support and personal service.
  • State and agency policy, procedures, and applicable laws.
  • Vision, mission, and goals of agency.
  • Basic understanding of IT concepts.
  • Knowledge of cybersecurity best practices.
  • Basic understanding of native tools (Azure, AWS/CloudHub, and Salesforce).
  • Basic understanding of web-based collaboration and document management platforms (i.e., Confluence, SharePoint, or similar repositories).
  • Basic understanding of OWASP Top.
  • Basic familiarity with Windows operating systems.
  • Fundamental networking knowledge.
• Analytical & Problem-Solving Skills
  • Analyze issues, identify root causes, and recommend practical solutions.
  • Work effectively with team members and stakeholders.
  • Service orientation.
  • Attention to detail.
• Abilities
  • Prepare meaningful, accurate, and concise reports.
  • Keep up with emerging technologies to design and implement effective IT solutions.
  • Ability to work independently and in teams.
  • PowerShell learning aptitude.
  • Adjust to changing priorities.

Pay

$24.88 per hour

Schedule

• Full-time
• Work Hours: 8:00 AM – 5:00 PM

About Us

The Ohio Department of Administrative Services (DAS) supports the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for state government partners while keeping costs in check. DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions.

Enterprise Shared Solutions (ESS) coordinates strategies, develops, and manages enterprise application systems and solutions. ESS includes the following program areas: DAS Applications; Enterprise Document Management; Enterprise eLicensing; InnovateOhio Platform; Ohio Administrative Knowledge System (OAKS); Ohio Benefits Program; Ohio Business Gateway; Ohio Geographically Referenced Information Program (OGRIP) and Geospatial Technology and Solutions.