IT Application Administrator I

About the role

UF Information Technology (UFIT) is currently seeking an entry level IT Application Administrator I to join Applications, Development and Integrations, a unit within UFIT.

This position is instrumental in the development and support of enterprise content management solutions for 16 colleges and multiple administrative areas across campus and the state – potentially impacting 70,000 + customers daily.

Responsibilities

• Assist in the analysis, design, development, testing, and deployment of enterprise content management solutions that utilize both basic and advanced capabilities of Hyland OnBase and Docusign.
• Assist in providing prompt and courteous customer support for deployed solutions, including intake, triage, and resolution of support tickets.
• Aid in the development of technical documentation (designs, specifications, testing, processes, workflows, etc.).
• Demonstrate excellent communications, teamwork, and customer service.

Requirements

• Associate's degree; or a high school diploma or equivalent and two years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience, but does not negate the minimum degree requirement(s).

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or similar field.
• One to two years of experience in software development, electronic document management solution development, e-signature administration, IT-related customer support, and software systems documentation.

Skills

• Strong analytical and IT testing skills.
• High level of verbal and written communication skills.
• Ability to work in a collaborative team environment.

Benefits

Expected Salary: $58,000-65,000; commensurate based on education and experience

Exceptional Benefits: Includes various leave programs based on an employee’s salary plan, such as vacation, sick leave, holidays, personal leave days, and paid family leave. Additionally, the University of Florida offers a very competitive benefits package.

Pay

Expected Salary: $58,000-65,000; commensurate based on education and experience

Schedule

This is not a remote work position and is located in Gainesville, FL.

Special Instructions To Applicants

• To apply, applicants must submit a cover letter, resume, list of professional references with contact information (minimum of 3, with one from a previous or current supervisor), and complete a health assessment.
• Work visa sponsorship is not available for this position.