IT Analyst
All Lines Technology · Chandler, AZ · 3 days ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Lead onsite IT desktop support activities for employees at the Chandler, AZ facility.
- Diagnose and resolve hardware, software, operating system, network, and mobile device issues.
- Support Windows 10 and Windows 11 operating systems and a variety of business applications.
- Stage, configure, deploy, and support IT assets, including desktops, laptops, and mobile devices.
- Manage and maintain inventory of IT equipment and assets.
Infrastructure Support
- Support manufacturing infrastructure environments consisting of: VMware virtual machines, Windows servers and workstations, SAN storage systems, Backup and recovery platforms.
- Maintain and troubleshoot systems supporting: Microsoft SQL Server, Microsoft IIS, Rockwell FactoryTalk, other manufacturing and operational technologies.
Security & Compliance
- Execute quarterly patch management cycles and periodic security updates.
- Support security and compliance requirements within the process control computing environment.
- Manage computer room operations, including: UPS backup power systems, Environmental monitoring, Housekeeping standards, Audit and compliance readiness.
- Ensure timely completion of process audits and compliance-related activities.
Collaboration & Continuous Improvement
- Collaborate with global IT teams to share technical knowledge, best practices, and support strategies.
- Develop and maintain an understanding of business operations and manufacturing processes.
- Continuously improve technical skills and stay current with emerging technologies and changing business requirements.
- Identify risks, troubleshoot complex issues, and recommend effective solutions.