IT Analyst

Key Responsibilities

• Lead onsite IT desktop support activities for employees at the Chandler, AZ facility.
• Diagnose and resolve hardware, software, operating system, network, and mobile device issues.
• Support Windows 10 and Windows 11 operating systems and a variety of business applications.
• Stage, configure, deploy, and support IT assets, including desktops, laptops, and mobile devices.
• Manage and maintain inventory of IT equipment and assets.

Infrastructure Support

• Support manufacturing infrastructure environments consisting of: VMware virtual machines, Windows servers and workstations, SAN storage systems, Backup and recovery platforms.
• Maintain and troubleshoot systems supporting: Microsoft SQL Server, Microsoft IIS, Rockwell FactoryTalk, other manufacturing and operational technologies.

Security & Compliance

• Execute quarterly patch management cycles and periodic security updates.
• Support security and compliance requirements within the process control computing environment.
• Manage computer room operations, including: UPS backup power systems, Environmental monitoring, Housekeeping standards, Audit and compliance readiness.
• Ensure timely completion of process audits and compliance-related activities.

Collaboration & Continuous Improvement

• Collaborate with global IT teams to share technical knowledge, best practices, and support strategies.
• Develop and maintain an understanding of business operations and manufacturing processes.
• Continuously improve technical skills and stay current with emerging technologies and changing business requirements.
• Identify risks, troubleshoot complex issues, and recommend effective solutions.