IT AM Support Specialist SCM and EWM (f/m/d)

Responsibilities

• Create blueprint or specification for an IT solution.
• Build new IT solution (e.g. customizing and developments) triggered by Incidents, Changes, Problems or Projects. Coordinate and steer others (developers, external/internal consultants) within area of responsibility (e.g. workpackage, function etc). Align with requester (e.g. key user) for testing and quality assurance, support of deployment and provide proper documentation.
• In case of being a Project or Change Lead (= overall responsible) ensure proper handling of scope, quality, time and budget.
• Change Manager about progress and status according to IT-AM framework; update Service Now in time (e.g. status reports) in given times as agreed within the IT-AM.
• Communicate and align with requester and stakeholder as overall contact person, use escalation procedure in case of disagreements.
• Actively gain knowledge in the assigned area if any changes appear or if a new process is implemented. Support in review a changed / new documentation. Create a documentation if needed and ensure that this stored on a central storage as defined.
• Train other persons in the area (primarily IT knowledge transfer; business trainings are possible on request if useful) and ensure creating / usage of proper training material.
• Ensure clear communication to other colleagues that SME on defined area is available.
• Provides cont. improvements in the particular area of expertise and activily push those ideas to the IT organization up to getting a decision on further steps as implementation.

Requirements

• Degree in Business Administration and Information Technology
• Minimum Professional experience - 1 year
• Business process automotive;
• Proficient Knowledge in SAP Materials management, SAP Warehouse management, SAP Handling unit management, Basic knowledge in SD and PP, ABAP, ITIL knowledge, Project Management capabilities, Master Data Management;
• Knowledge of communication protocols, EDI standards (VDA, EDIFACT) and its message segments structure.
• Fluency in written and spoken English
• Good communication skills
• Dynamism, resilience, and self-discipline
• Teamworking
• Availability to travel