IT Administrator / SOC Analyst
Apollo Information Systems · Denver, CO · 2 wk ago
HybridInformation TechnologyFull-time
About the role
Apollo Information Systems is a cybersecurity services company delivering comprehensive security and compliance programs to organizations that need measurable protection without the burden of building it alone. Backed by a Series A investment led by Syn Ventures, Apollo is pioneering a cybersecurity-as-a-service model that replaces fragmented tools and episodic engagements with unified, outcome-driven security programs. Through Apollo Aegis - a subscription-based cybersecurity and compliance platform - and a full portfolio of managed security, advisory, assessment, incident response, and offensive security services, Apollo helps organizations reduce risk, simplify operations, and maintain continuous compliance.
Key Responsibilities
IT Administrator Responsibilities:
- Own and work the IT ticket queue: respond to incidents, problems, and service requests, and resolve end-user issues promptly.
- Troubleshoot hardware, software, and networking issues across endpoints, servers, and applications.
- Install, configure, maintain, and administer servers, operating systems, and applications.
- Support operational, technical, and system requirements for server location, installation, operation, and maintenance.
- Prepare and maintain operating procedures for technical support, troubleshooting, and routine systems administration.
- Onboard new employees with the appropriate technical solutions, accounts, and software, including troubleshooting.
- Perform related IT operations work as assigned.
SOCA Analyst Responsibilities:
- Monitor security events and alerts using SIEM tools and other security technologies.
- Analyze and triage security alerts to determine severity and potential impact.
- Perform initial incident response activities and escalate issues when necessary.
- Document and track security incidents and their resolutions.
- Collaborate with the SOC team and contribute to security documentation and procedures.
Qualifications
Required:
- Intellectual curiosity. Must be interested in growing, learning, improving, and expanding your skills.
- Knowledge of systems administration: operating systems, applications, and computer hardware/software configuration and troubleshooting.
- Proficiency with networking concepts, protocols, and security principles.
- Minimum 2 years of experience in IT/systems administration, helpdesk, or a related field.
- Strong analytical and problem-solving skills, with the ability to work a busy ticket queue and prioritize effectively.
- Experience with cloud platforms (e.g., M365, Azure, AWS).
- Basic scripting (e.g., PowerShell, Bash, Python).
- Excellent written and verbal communication and a customer-service mindset.
- Ability to work in a fast-paced environment and handle multiple priorities.
- Willingness to support SOC shift coverage as needed.
Preferred:
- Experience managing a Microsoft 365 environment, including Entra, Exchange, Intune, and SharePoint.
- Experience managing an Azure infrastructure environment.
- Identity and access management best-practice knowledge.
- Familiarity with common security tools (e.g., firewalls, IDS/IPS, SIEM, EDR/MDR).
- Experience with CrowdStrike, Sophos, or SentinelOne platforms.
- Exposure to one or more SIEM platforms (e.g., Exabeam, Azure Sentinel, Splunk).
- Network security experience with Sophos or Fortinet.
- Familiarity with cloud identity and access management platforms (e.g., Microsoft Entra ID, Google Workspace).
Expectations
At 30 days:
- Complete onboarding to Apollo's IT environment and toolstack — gain working access to and baseline familiarity with the ticketing system, M365 environment, SIEM, EDR, and core security tooling used by both the IT and SOC teams.
- Begin actively working the IT ticket queue under guidance — resolving tier-1 incidents and service requests independently, escalating appropriately, and documenting resolutions clearly.
- Shadow SOC analysts during alert triage and monitoring shifts to understand Apollo's detection logic, escalation thresholds, and incident documentation standards before owning SOC work independently.
Within 90 days:
- Own the IT ticket queue as the primary responder.
- Perform SOC Analyst I responsibilities during available capacity.
- Complete at least one employee onboarding end-to-end independently.
- Demonstrate reliable, professional communication with end users and internal stakeholders; tickets are updated, users are kept informed, and nothing falls through the cracks.
By 180 days:
- Be the go-to resource for IT operations — the team and end users know you, trust your response time, and the ticket queue is running cleanly with documented procedures you've helped maintain or improve.
- Contribute meaningfully to SOC operations on a regular basis — triaging alerts with sound judgment, escalating the right things, and adding to incident documentation in a way that helps the broader team.
- Demonstrate growing proficiency with at least one SIEM platform and one EDR tool (CrowdStrike, Sophos, or SentinelOne) beyond basic monitoring.
- Draft or improve at least one IT or SOC procedure document that gets adopted.
Why You'll Love Working Here
- Comprehensive medical, dental, and vision coverage, the company covers 100% of employee premiums and 90% of dependent premiums on base plans.
- Unlimited PTO, 7 paid sick days, and 11 paid holidays.
- 401(k) with 4% company match after 90 days, immediately vested.
- Company-paid life insurance at 1x annual salary.
- Company-paid Short-Term Disability (STD) and Long-Term Disability (LTD) coverage.
- $125 monthly home-office tech stipend for internet, equipment, and other technology needs.
- Awesome colleagues, a collaborative environment, and a supportive, growth-focused culture.