ISO Support and Engagement, Asst Director

Responsibilities

• Work collaboratively with campus partners to design, organize and implement international student orientation for both undergraduate and graduate students.
• Work with the Associate Director and relevant campus partners to continually assess and improve the orientation experience for international students.
• Manage the planning, communication, and implementation of relevant student programming for both undergraduate and graduate students, and campus scholars.

Essential Functions

• Program Development and Assessment
• In partnership with the Associate Director, develop, plan, and coordinate the on-campus orientation experience for international students.
• Manage, plan, and coordinate pre-arrival orientation programs.
• Administer and manage orientation assessment data.
• Liaise with stakeholders and partners to communicate data trends.
• Develop and manage social, cultural and recreational programs for international students.
• Communication
• Develop a comprehensive pre-arrival communication plan to welcome students.
• Manage logistics to welcome students upon arrival; coordinate airport pick-ups.
• Liaise with student groups to provide resources for student-led campus tours and student information panels.
• Work with the ISO Systems Team, to coordinate immigration check-in activities.
• Advising and Training
• Per Associate Director, work with student liaisons, develop and implement evidence-based programming for international students.
• Attend and present at local and regional conferences including NAFSA and Boundless Together; and maintain professional membership including access to Journal for Studies in International Education to keep up with current literature.
• Facilitate and coordinate training for student mentors.
• Work with the Associate Director to coordinate intercultural training workshops for campus partners and stakeholders.
• Supervision
• Hire, train and manage student employees.
• Perform routine work review of student employees.
• Manage work schedules.

Outreach

• Develop, prepare and update forms, handouts, publications, and data collection tools, as needed.
• Edit the ISO website, email blasts, social media, and other communication tools.
• Respond to inquiries and service requests from University academic units and administrators.
• Attend professional conferences and training in the field of immigration and international education.

Minimum Education & Experience

• Bachelor's degree and 4 years of relevant experience (international populations preferred) in higher education required.
• Master's degree preferred.
• Experience developing campus programs for international students preferred.
• Experience planning new student and transfer orientation for international students preferred.
• Experience collaborating across campus departments in higher education preferred.

Knowledge, Skills & Abilities

• Strong organizational, leadership and management skills, including budget management, planning large-scale programs, program development, evaluation, assessment and marketing required.
• Pronounced success in managing and coordinating multiple concurrent projects required.
• Impeccable attention to detail required.
• Excellent problem-solving, written, analytical and verbal communication skills required.
• Strong public speaking skills required.
• Ability to work in a respectful and collaborative work environment and sensitivity to differences in backgrounds required.
• Proven ability to implement and utilize technology to manage programs and personnel required.
• Proficiency with Microsoft Office Suite required.
• Availability on nights and weekends preferred.
• Evidence of cultural competency preferred.
• Ability to plan ahead and anticipate challenges preferred.
• Willingness to collaborate to achieve desired outcomes preferred.
• Flexibility and willingness to change course when necessary preferred.

Other duties as assigned

Licenses And Certifications

• Experience as a DSO or PDSO preferred.