IS&T Field Lead

Relocation authorized: National - Family. Telework type: Full-Time. Work location: Chandler, AZ.

About the role

Bechtel is seeking an Information Systems & Technology (IS&T) Field Lead to join the IS&T team at the Fab 62 project construction site in Chandler, Arizona. Fab 62 is an advanced semiconductor fabrication facility for Intel Corporation, part of a strategically important effort to expand domestic semiconductor manufacturing capacity and strengthen the technology supply chain. The IS&T Field Lead oversees a complex, large-scale hybrid cloud and on-premises infrastructure, providing technical guidance, executive-level support, and hands-on troubleshooting for IS&T infrastructure and services across the site and field offices.

Responsibilities

• Reviews, monitors, and augments IT reports, dashboards, and metrics related to infrastructure, service delivery, and customer satisfaction; recommends process improvements and workflow automation solutions.
• Develops IT support guides, training materials, and shares knowledge to ensure IT teams can configure and support deployed solutions.
• Coordinates and leads special projects and tasks with cross-functional teams as needed.
• Provides proactive executive "white glove" support globally, both direct and remote.
• Reports on metrics and identifies support staff skills gaps, training needs, and provides coaching and feedback.
• Follows established technology standards, policies, support processes, and security requirements.
• Conducts project reviews on schedule, prepares and issues progress reports, and escalates issues as needed.
• Performs technical support actions, including:
  • Endpoint configuration (PCs and mobile devices), deployment, and upgrades.
  • Deployment and support of standard collaboration technologies (O365), such as Microsoft Teams and OneDrive.
  • Troubleshooting Teams and HP/Poly video conferencing endpoints and smart displays like Surface Hubs.
  • Device management, endpoint analytics, and end-user support using tools like AAD, Intune, SCCM, and ServiceNow.
  • Resolving incidents, requests, and tasks for deployed infrastructure services, including complex problems.
  • Supporting computer endpoint peripherals (printers, multifunction devices, docking stations, etc.), including Follow Me Print solutions.
  • Managing end-user hardware assets and configuration life cycles through tools like ServiceNow.
  • Performing moves, adds, and changes.
• Travels to offices/job sites for short-term project support as needed.

Requirements

• Bachelor’s degree (or international equivalent) and 8+ years of relevant experience, or 12+ years of relevant work experience in lieu of a degree. A combination of experience and technical certifications may also meet this requirement.
• Good understanding of major IT infrastructure systems (Microsoft domains, Cloud VPN, Virtual Servers, Caching File Servers, SDWAN, Teams Voice) and their implementation planning.

Skills

• Interpersonal Skills:
  • Excellent interpersonal and stakeholder management skills.
  • Excellent written and verbal communication skills.
  • Excellent time management skills and ability to work under pressure to meet deadlines.
  • Excellent ability to manage competing priorities.
• IT Infrastructure Management Experience (Advanced):
  • Providing solutions and troubleshooting complex issues.
  • Expertise in ServiceNow IT Service Management (ITIL).
  • Fully proficient in managing IT hardware assets.
  • Experience in IT vendor management.
  • Advanced knowledge of information security practices.
• Technical Knowledge (Advanced):
  • End-user computing.
  • Windows 10 and 11.
  • Virtual Desktop Infrastructure.
  • Mobile Device Management.
  • Modern collaborative technologies and cloud computing tools (HP/Poly & Microsoft Teams Enterprise Voice and Video Conferencing, Microsoft 365 – Teams, SharePoint, OneDrive).
  • Azure Active Directory.
  • Power BI and Power Apps.
• Desirable Skills:
  • Microsoft Azure Fundamentals certification.
  • ITIL v4 Foundation certification.
  • Microsoft 365 Certified: Enterprise Administrator Expert.
  • Project Management Professional (PMP) certification.
  • Cisco Certified Network Associate (CCNA).
  • Knowledge of engineering application suites (Autodesk, Bentley, Trimble, Hexagon, etc.).
  • Knowledge of software and integration architecture for document management, project controls, engineering, workflows, and dashboards.
  • Experience with mid-scale Engineering, Procurement, and Construction (EPC) projects.

Benefits

Bechtel offers robust benefits to support employees, including career advancement, cultural programs, and work-life balance initiatives. Benefits are designed to help teams thrive and build a legacy of sustainable growth.