IS Support Technician

Location: Evergreen Administration Offices, 13898 NE 28th Street, Vancouver, WA 98682

Schedule: Monday through Friday, 8:00 a.m. – 5:00 p.m.

Responsibilities

• Troubleshoot and assist in the resolution of user‑reported hardware/software problems, and make repairs to computers, laptops, printers, and communication connections.
• Build and deploy new PC, laptop, and thin‑client hardware and software using approved Windows image tools and basic operating system media.
• Run basic diagnostic tests.
• Manage warranty and non‑warranty service issues with third‑party vendors.

Requirements

• High school diploma or equivalent.
• Minimum of one year of relevant work experience.
• Experience with technical hardware such as processors, memory, hard drives, NICs.
• A+ certification strongly preferred.
• Valid driver’s license in good standing; driving record must meet Vancouver Clinic standards.

Preferred Qualifications

• Broad technical knowledge of PC troubleshooting, diagnostic testing, and repair.
• Experience managing and deploying devices through Microsoft Intune.
• Strong administrative skills with Microsoft 365 (M365) services.
• Proficiency in mobile device management (MDM), including configuring and troubleshooting iOS devices.

Pay

Hiring range generally between $25.95 – $31.10 per hour; overall pay range $25.44 – $35.61 per hour, dependent on experience evaluation.

Benefits

• Medical, dental, and vision insurance.
• Life insurance and accidental death & dismemberment coverage.
• Long‑term disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee Assistance Program.
• Supplemental voluntary benefits (life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• 401(k) retirement plan with employer matching up to 4%.
• Eligibility for benefits begins the first of the month following one month of employment.