IS Epic Analyst Associate/IS Epic Analyst

About the Role

This position independently reviews, analyzes, and modifies systems including encoding, testing, debugging, and installing to support Epic systems. The role involves consulting with users to identify current operating procedures and clarify program objectives while relying on instructions and pre-established guidelines.

Responsibilities

• Independently performs analysis, testing, and troubleshooting on assigned applications, resolves tickets/issues, participates in projects, and identifies appropriate next steps for project completion.
• Provides quality support and troubleshooting to end users while creating documentation to allow others to support the IT solutions and services appropriately.
• Partners and effectively communicates with assigned customers/end users while escalating appropriate potential concerns to management.
• Establishes and maintains relationships with operations, stakeholders, and other IS team members, and works with these groups to determine needs and their associated IS solutions from an integrated perspective.
• Serves as representative for the team and point of contact/resource for the application.
• Performs other related duties as required.
• Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance.

Requirements

• High school diploma or equivalent (required).
• Bachelor’s degree (preferred).
• 2 years of Epic experience (required).
• Epic certification (required).

Skills

• Strong analytical, problem-solving, and research skills, with the ability to independently perform gap and other analysis, testing, and troubleshooting on assigned applications.
• Knowledge of Epic systems.
• Technical integration skills and ability to design and implement technical solutions and processes.
• Effective verbal and written communication skills, with the ability to present information clearly and professionally.
• Project management and organizational skills, with the ability to effectively manage multiple demands in a fast-paced environment and identify next steps on project work.
• Solid operational or clinical expertise.
• Ability to travel throughout and between facilities and work flexible hours (weekends/holidays/nights/call).

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements exceed those for sedentary work, including:
  • Walking or standing to a significant degree.
  • Sitting most of the time but entailing pushing and/or pulling of arm or leg controls.
  • Working at a production rate pace, which can be physically demanding even if the force exerted is negligible.
• Normal routine involves no exposure to blood, body fluid, or tissue, and incumbents are not called upon to perform or assist in emergency care or first aid.
• No occupational risk for exposure to communicable diseases.
• Potential occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning, and/or disposal of contaminated waste. The risk level may increase depending on the essential job duties.