IS ASSISTANT MANAGER

Supervisory Responsibilities

• Oversight over IS Support Analyst, Deskside Support Technician, Network Administrator, Server Administrator, Technical Systems Administrator

Duties/Responsibilities

• Manage the deployment, monitoring, maintenance, development, upgrade, & support of IS systems, including networks, data centers, servers, PCs, operating systems, & associated hardware.
• Manage & monitor asset management for IT hardware, software, & equipment.
• Conduct review of infrastructure upgrade projects, improvements, & other conversions.
• Define hardware & software standards in conjunction with AVP, Information Technology & industry best practices.
• Collaborate with help desk to resolve trouble tickets & mitigate end-user issues.
• Manage network performance & provide network performance statistics & reports; develop strategies for maintaining network infrastructure.
• Manage server performance & provide network performance statistics & reports; develop strategies for maintaining a hardened server infrastructure.
• Provide leadership for managing VoIP products & services, develop strategies for maintenance & support.
• Manage & lead telehealth infrastructure & support of telehealth technology requirements.
• Manage relationships with infrastructure vendors for cost effectiveness, maintain vendor repository to ensure effective management of vendor relationships, & plan for major software upgrades, ensuring that change management procedures/methodologies are used.
• Understand service levels agreements & ensure vendors are being held to contractual standards.
• Manage overall project costs to budget for infrastructure projects & upgrades.
• Aid in design & implementation of short- & long-term plans to ensure infrastructure capacity meets existing & future requirements.
• Develop & maintain policies, procedures, & associated training plans for infrastructure administration.
• Supervise help desk, network, & server technicians.

Cybersecurity Operations

• Oversee & monitor security alerts & vulnerabilities including endpoint management, patch management, antivirus / EDR platforms, identity access management, & multi-factor authentication.

Required Skills/Abilities

• Awareness of information technology trends, practices & principles.
• Interpersonal skills & abilities to deal effectively at all levels in the hospital.
• Possesses strong written & verbal communication skills.
• Possesses sound analytical & organizational skills & formal presentation skills.
• Ability to manage projects & demonstration of leadership capabilities for managing people & teams.
• Ability to interpret financial reports & the relationship of actual performance compared to targets.
• Comprehensive knowledge and understanding of patient care and financial systems.