IRB Operations Specialist 1 (Remote)

WCG’s clinical solutions are built on a foundation of best-in-class clinical services companies. We deliver transformational solutions that stimulate growth, foster compliance, and maximize efficiency for those performing clinical trials. WCG is proud to serve individuals on the frontlines of science and medicine, and the organizations striving to develop new products and therapies to improve the quality of human health.

Why We Love WCG

• Comprehensive Benefits package: Health, Dental, Vision, Life, Disability, 401k with match, and flexible spending accounts
• Employee Assistance Programs and additional work/life resources
• Referral Bonuses and Tuition Reimbursement
• Accrued PTO
• Volunteer Time Off to benefit the community
• Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement

About the role

The hourly rate for this position is $19.50 - $28.10, varying based on candidate's qualifications, experience, skills, education, and geographic location.

Responsibilities include supporting data collection, management and analysis of documents, client reporting, and problem resolution. This position will prepare documents for review in accordance with company policies and regulatory requirements, provide accurate document identification and data entry, finalize and deliver documents to clients, and meet assigned metrics around speed and accuracy.

Specific job function requirements are outlined on training curriculum and addenda that support step-level development. Each function consists of multiple duties with specific criteria to measure proficiency. As proficiency is proven, additional duties will be assigned for learning.

Responsibilities

• Maintain and promote positive working relationships with clients (internal and external) by providing timely and professional service within the scope of company mission and regulations
• Maintain close attention to detail, proof-read, and detect errors in typing, spelling, grammar, syntax, and punctuation
• Read and interpret documents such as clinical investigation protocols, medical literature, safety rules, and operating instructions
• Set priorities and manage time effectively
• Accurately and completely enter information in a database system
• Contribute to a positive team environment through collaborative engagement
• Resolve questions and problems effectively
• Communicate to obtain information or clarify requests
• Mentor team members by teaching procedures, monitoring, and proofing work, and providing constructive feedback
• Assist others across Operations, including overtime requests and training support
• Demonstrate professional oral and written communication skills
• Work independently and be accountable for self-metrics
• Ensure attendance and punctuality
• Perform other duties as assigned by supervisor, which may occasionally be unrelated to the position described

Requirements

• Bachelor’s or Associate’s Degree preferred, or a combination of equivalent education and experience
• Two or more years of experience working in an office setting where proofing documents and attention to detail are essential
• Strong analytical skills with a high degree of accuracy in work
• Advanced knowledge of Microsoft Word, Excel, Outlook, Databases, and Adobe
• Knowledge of FDA regulations as they relate to research (preferred)
• Ability to maintain confidentiality
• Experience working with medical terminology (preferred)
• Ability to work independently, utilize discretionary judgment, and be a proactive team player

Skills

• Proficient verbal and written communication skills
• Customer service: understanding the importance of meeting client requests and adapting to changing needs
• Teamwork: commitment to the successful achievement of team and organizational goals through participation and collaboration

Schedule

Travel requirements: 0% - 5%

Physical and Sensory Requirements

The physical and sensory requirements described are representative of those needed to successfully perform the essential functions of this job. Reasonable accommodations may be offered to individuals with disabilities.

• Work activities involve light to moderate physical effort, such as sitting for extended periods, standing, walking, bending, and lifting lightweight objects
• Majority of time is spent seated with frequent opportunities to move about at will
• Activities require a variety of easy muscle movements
• Frequent need to concentrate on a variety of sensory inputs for moderate to lengthy durations, requiring diligence and attention to interpret effectively
• High need for detailed and precise work