IPM Technician-Haverhill MA

About the role

Pest-End is a rapidly growing, family-owned pest management company serving New England. The IPM Technician plays a critical role in delivering high-quality pest management services using Integrated Pest Management strategies. This position requires strong customer service skills, technical aptitude, adaptability, and a commitment to long-term professional growth.

Responsibilities

• Listen first, be empathetic, and provide strong, detailed customer service by educating customers
• Master the skills needed to become a proficient IPM Technician, learn new techniques, and grow skills daily
• Identify pests and assess infestation levels
• Apply chemical and non-chemical treatments safely and in compliance with regulations
• Monitor pest activity and adjust treatment strategies
• Maintain and calibrate equipment and manage inventory
• Educate clients on pest behavior and preventive measures
• Complete detailed service reports
• Respond promptly to urgent pest situations
• Collaborate with team members and supervisors
• Maintain Outlook and Teams accounts; check email at least twice daily
• Embrace new procedures, technologies, and expectations as the company grows

Requirements

Qualities and mindset:

• Strong communication skills — clear, professional, and confident
• Adaptability — comfortable with change, growth, and evolving processes
• Dedication and reliability — consistent performance and pride in your work
• Ethical and honest behavior — integrity in every customer interaction
• Exceptional customer service — positive, respectful, and solution-focused
• A career mindset — seeking long-term growth, not a temporary job
• Detail-oriented problem solving — able to assess situations and act decisively
• A strong problem solver with a genuine desire to find effective solutions
• Comfort working outdoors in varied conditions
• Willingness to learn and be challenged — eager to train, grow, and master the skills required to become a proficient IPM Technician

Formal requirements:

• A valid driver's license and clean driving record
• Ability to pass a background check
• High school diploma or equivalent
• Ability to work full-time, with overtime during busy seasons

Benefits

• Competitive pay
• Paid time off and paid holidays
• 401(k) with company match
• Comprehensive medical, dental, and vision insurance
• Employer-funded life insurance
• Short- and long-term disability (Aflac)
• Company vehicle and gas card
• Paid drive time after the first 30 minutes each way
• Head-to-toe uniforms — boots, shirts, pants, outerwear, and seasonal gear provided

Physical requirements

While performing the job responsibilities, the team member is frequently required to stand, walk, and sit. The team member is occasionally required to reach with hands and arms; climb or balance; and kneel, bend, crouch, or crawl. The team member must occasionally lift and/or move up to 80 pounds. This position may require the use of ladders for specific service, including the ability to maneuver and operate a ladder. Specific vision abilities required include close vision, distance vision, peripheral vision, and depth perception.

About the company

Pest-End is one of the fastest-growing, family-owned pest management companies in New England. Our culture is built on passionate leadership, a "think big, act small" mentality, and a commitment to helping team members thrive. We provide clear career paths, ongoing training, and the tools needed to succeed in a growing and evolving organization. Customer service is our north star. We are committed to listening, understanding, and solving customer concerns with urgency and professionalism. Our focus is on long-term customer retention, delivering real solutions, and ensuring every interaction reflects our dedication to service excellence. We take pride in being a company that responds, resolves, and builds trust with every visit.

Job ID: PI88fbb6d4a760-25448-41853133