IP Docketing Manager

About the role

We are seeking an experienced Intellectual Property (IP) Docketing Manager to oversee the IP docketing function across all relevant practice areas and manage the day-to-day operations of the IP docketing team. The ideal candidate will lead and develop a team, ensure the accuracy and timeliness of docketing activities, and collaborate with various departments to enhance firm workflows.

Responsibilities

• Lead and manage docketing staff by assigning work, monitoring workload, setting team priorities, and supporting the development and upskilling of docketing professionals.
• Recruit and onboard new team members; provide ongoing training; approve timecards and leave requests; coordinate backup coverage; conduct performance reviews; and work with HR to address personnel matters.
• Design and lead audit initiatives by delegating audit tasks, reviewing results, identifying gaps, and driving corrective actions.
• Ensure the accuracy, consistency, and timeliness of docketing activities across the team.
• Generate, review, and interpret metrics reports (e.g., volume, turnaround times, past-due items, error rates); identify trends; and present key findings and risks to leadership.
• Review country law and practice materials; perform or coordinate research on deadlines and rule changes; and partner with IP Operations to update docketing rules and procedures.
• Collaborate with IP Operations to manage and maintain docketing rules, templates, and standard operating procedures (SOPs), ensuring alignment with firm and client requirements.
• Serve as a subject matter expert on IP procedures, regulations, and docketing best practices.
• Partner with multiple departments to support and enhance firm workflows.
• Oversee IP portfolio intakes and transitions (including new client portfolios, lateral attorney moves, and client exits), ensuring accurate setup, mapping, and transfer of data in the IP management system (IPMS).
• Coordinate and deliver IP management system and docketing onboarding for attorneys and staff, including system training, introductions to the docketing team, and guidance on effective collaboration; support offboarding activities as needed (access removal, handoffs, and process reminders).
• Maintain strict confidentiality of all firm and client information.

Requirements

• Demonstrated leadership skills with the ability to inspire, develop, and retain a high-performing team while fostering a collaborative culture.
• Comprehensive knowledge of trademark and patent prosecution from inception through completion.
• Ability to communicate effectively with staff, attorneys, IP Operations, Practice Management, and firm leadership, supported by strong organizational, writing, and proofreading skills.
• High level of professionalism, sound judgment, and discretion.
• Prior experience in a law firm environment.
• Proficiency in project management and change management methodologies.
• Proficiency in IP Management Systems, such as Anaqua and PATTSY.
• Proficiency in Microsoft Office applications, including Outlook, Word, Teams, Excel, and PowerPoint.