IO Engineer

Primary Responsibilities

• Use enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Evaluate emerging trends to inform solution design and strategic innovation
• Perform routine and proactive monitoring of critical ORx/OFS applications to ensure system performance, reliability, and availability
• Write and execute automation scripts and orchestration code to eliminate manual operational tasks (toil reduction) and streamline application deployment pipelines
• Build and maintain monitoring dashboards, logging, and alerting systems using tools such as Dynatrace, Splunk, and Grafana to track key system metrics and SLA compliance
• Troubleshoot infrastructure and application-level issues, perform root cause analysis (RCA), and collaborate with engineering teams to implement permanent resolutions
• Participate in on-call rotations to provide rapid-response technical support for critical production incidents, ensuring minimal disruption to business operations
• Collaborate with database, cloud, and network administrators to optimize server and system performance
• Ensure compliance with enterprise security, backup, disaster recovery, and infrastructure standards

Required Qualifications

• 3+ years of experience in infrastructure operations, systems engineering, site reliability engineering (SRE), or a related technology role
• 2+ years of experience writing automation scripts using scripting languages (e.g., Python, Bash, or PowerShell)
• 2+ years of experience with application performance monitoring (APM) and centralized logging tools (e.g., Dynatrace, Splunk, Datadog, or Grafana)
• 2+ years of experience supporting production web applications running on Linux/Unix and/or Windows servers
• Must be willing and able to participate in an on-call rotation for 24/7/365 production support

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent technology experience)
• Experience supporting pharmacy benefits management (PBM) or financial transaction systems (ORx or OFS platforms)
• Experience with Cloud environments (such as Microsoft Azure or AWS) and container platforms (such as Kubernetes or Docker)
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions) and Infrastructure as Code (e.g., Terraform or Ansible)
• Good understanding of database management systems (relational or non-relational) and web/application servers (e.g., Tomcat, WebSphere, or IIS)
• Excellent troubleshooting, communication, and collaboration skills with the ability to manage incidents under pressure

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.