Invoice Support Account Specialist 1

Responsibilities

• Manage and resolve incoming phone calls and emails from customers
• Work to resolve customer issues
• Handle incoming calls to resolution
• Document and forward calls needing additional support to the appropriate associate
• Manage emails, correspondence, phone calls, etc. from customers regarding invoice support issues
• Manage personal SEFL email inbox and the Invoice Support team’s email inbox
• Image all documentation into the Company’s imaging system
• Correspond with collection agencies via email
• Send documentation to customers upon request
• Interact with the Credit and Collections teams on a daily basis
• Interact with the Traffic Department and Service Centers as needed

Requirements

• A High School Diploma or GED
• Previous data entry and customer service experience preferred

Work Shift