Investor Services Specialist

Responsibilities

• Respond to client and investor requests including but not limited to:
• Granting access to the investor portal
• Updating investor information
• Assisting with new investor onboarding
• Financial information questions
• Aid in completing audit documents
• Aid in ad-hoc projects such as:
• Financial and Tax reporting
• Capital call and distribution tracking
• Wire preparation
• Compile and organize investor CRM information with updated and accurate client information
• Communicate and provide information to the technology team to set up client portals
• Create and run Anti-Money Laundering (AML) reports and update AML database as needed
• Offer general administrative support to the engagement team and Onboarding team by generating reports, gathering, providing information, updating systems and other administrative needs
• Support financial reporting, tax preparation, audit preparations and other fund administration activities
• Manage project deadlines, client requests and other ongoing projects and tasks
• Responsible for securing and handling sensitive financial and personal data
• Maintain dialogue and build relationships with client personnel and investors (LPs)

Qualifications and Experience

• Bachelor’s Degree required
• Experience in a client-oriented office environment, preferably in a related industry
• Proficiency in Microsoft Office applications, particularly Excel and Outlook
• Detail-oriented, conscientious, and energetic self-starter with ability to think creatively
• Demonstrated ability to work as part of a team and a willingness to take on any task, no matter how small
• Proven ability to manage competing priorities and deadlines
• Excellent interpersonal communication skills and ability to interact with senior personnel across the firm