Investor Services Fund Specialist

About the Role

The Fund Specialist serves as a primary servicing contact for investors and internal partners on fund-related operational inquiries. They own and coordinate responses to fund servicing requests that cannot be self-served by Client Group teams, including reporting, fund data, transfer agency, and operational queries. They communicate relevant fund information and changes to investors.

Key Responsibilities

• Serve as a primary servicing contact for investors and internal partners on fund-related operational inquiries.
• Own and coordinate responses to fund servicing requests that cannot be self-served by Client Group teams, including reporting, fund data, transfer agency, and operational queries.
• Communicate relevant fund information and changes to investors.
• Carefully coordinate investor onboarding and offboarding activities, including subscription and redemption documentation, client and fund data setup, coordination of KYC and client due diligence requirements, and partner with internal teams to ensure accurate and timely setup of accounts, reporting, and connectivity.
• Support the regulatory reporting requests by fund investors for DOL Form 5500 filings and audit requests.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3+ years of experience in investment management, fund operations, investor services, trust, or a related financial services role.
• Familiarity with client onboarding, subscriptions/redemptions, and transfer agency processes is a plus.

Skills

• Strong attention to detail and commitment to data accuracy.
• Ability to manage multiple priorities in a fast-paced, highly collaborative environment.
• Clear written and verbal communication skills, with a client-service mindset.
• Sound judgment and risk awareness, with the ability to recognize when escalation is required.
• Proficiency with internal systems, reporting tools, and documentation standards.
• Continuous improvement mindset with interest in operational excellence.