Investments Relationship Specialist

Essential Duties

• Onboards new account clients into appropriate systems including creating client profile in Customer Relationship Manager (CRM) system following proper procedures.
• Follows up with clients on transfers, rollovers, checks, and delivery requirements.
• Schedules and organizes appointments for clients and prospective clients with Advisors.
• Affords assistance to Advisors in searching for relationship opportunities internally and externally.
• Meets with clients to accept unsolicited trades or instructions in the absence of Advisors.
• Creates and maintains marketing materials in conjunction with F & M Bank marketing department. Provides marketing/promotional materials to branches ensuring stock is current.
• Coevaluates seminars, events, and other client appreciation events.
• Presents for and coordinates department and other meetings. Prepares meeting agendas and other information needed as well as takes meetings’ minutes.
• Tracks referrals from Bank employees and provides report to Human Resources for referral bonuses.
• Performs other related administrative, operational, and clerical duties as required.
• Maintains regular, reliable attendance.

Investments Relationship Specialist II (Licensed)

• Assists in providing investment guidance to customers that may require transactions to be processed.
• Prepares financial plans and executes trades as needed to help clients achieve their goals.
• Meets with clients to accept unsolicited trades or instructions in the absence of Advisors.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge, Skills, And Abilities:
• Excellent organizational skills.
• Possess effective interpersonal skills to relate to all audiences.
• Excellent pc skills to include MS Office products and ability to learn and utilize other job-specific software.
• Strong written and verbal communication skills.
• Respond to and deal effectively with all types of customers.
• Add, subtract, multiply, divide in all units of measure using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Respond to sensitive inquiries and work with and maintain confidential/sensitive information.
• Team player with the ability to work independently and manage multiple priorities.

Required Education and/or Experience

• High school diploma or equivalent and prior administrative experience.
• Preferred Series 7, 66, and Health and Life License or licensed within 6 months of hire to advance to Investments Relationship Specialist II.
• Associate degree and a minimum of one-year administrative experience or equivalent combination of education and experience.
• Experience in financial services industry.

Physical And Mental Demands

• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Noise level is usually moderate.

Position Type/Hours

• This is a non-exempt position working primarily Monday - Friday, 8:30 a.m. – 5 p.m. with afterhours work and overtime as necessary.