Investment Relationship Officer

About the role

Assist Financial Advisors by providing day-to-day client support and operational service on all RBC Securities Investment Advisory Program and client-directed accounts for affluent individuals and their families within the Bank's Personal and Business Banking Group. Provide account maintenance and oversight, ensuring clients receive accurate, timely, and extensive information to maintain quality service and client retention. Cultivate and maintain ongoing client relationships by introducing and cross-selling other financial products and services. Must communicate effectively and professionally with clients and Bank colleagues of all levels in a variety of settings.

Responsibilities

• Investment Advisory Program Account Administration
  • Open Investment Advisory Program accounts and work directly with clients, Financial Advisors, RBC Securities Investment Operations, and City National Bank (CNB) Trust Operations to open, fund, and provide ongoing support and service.
  • Ensure all CIP and KYC requirements are complete.
  • Prepare all new account documents, account transfers (ACATS), DTC delivery of securities, money movements including cash disbursements and deposits, wires, IRA distributions and contributions, and all regulatory correspondence.
  • Review daily reporting (e.g., overdrafts, uninvested cash, fee maintenance) and ensure reporting and coding updates when policy and procedures change.
  • Prepare all required SEC 17AC3-4 (books and records) documents, letters, and correspondence needed for Program accounts.
  • Complete annual administrative reviews.
  • Review quarterly performance reports, investment objectives, current suitability on file, and the Investment Policy statement to assist Financial Advisors in meeting SEC requirements for annual investment reviews.
  • Prepare operational reports for RBC Securities Management to assist with tracking and supervision of Program accounts.
  • Provide back-up support for client inquiries when Financial Advisors are unavailable, particularly where knowledge of asset allocations and strategies is needed.
  • Develop and maintain strong working knowledge of IBS Insight, NFS, SEI, CSS, Galaxy, Salesforce, and other programs required for day-to-day administration of client accounts.
  • Interact with bank and RBC Securities personnel as needed and keep Financial Advisors apprised of significant client issues and potential problems.
• RBC Securities Brokerage Account Administration
  • Establish new accounts opened in RBC Securities on the NFS platform, CDARS, and 529 Plans.
  • Obtain all required CIP and KYC documentation for all accounts, including personal, business (entity), fiduciary, and retirement accounts.
  • Answer incoming operational and sales-related phone calls for RBC Securities Brokerage Accounts, including tax documents, trade settlements, asset transfers, asset servicing, and client account maintenance.
  • Process money market transfers, fixed income, mutual fund, and equity trades, and provide technical support for RBC Securities brokerage clients.
  • Maintain appropriate knowledge of other Bank products and services, particularly those of Wealth Management.
  • Analyze client needs, identify cross-sell opportunities, and make appropriate referrals.
  • Maintain a strong working knowledge of current economic and market events and their impact on various investment vehicles.
  • Comply with all compliance and regulatory requirements of regulatory authorities, RBC Securities, and the RBC Securities Advisory and Asset Allocation Products.
  • Maintain a proactive commitment to established Bank programs, such as Customer First, Community Reinvestment Act (CRA), and Affirmative Action.

Requirements

• 2 to 5 years of client service or operational experience at a Broker Dealer or in an investment management environment.
• FINRA Series 7 and 63 and 65 or 66 licenses.

Qualifications

• Bachelor’s degree in Business, Finance, or related area or equivalent experience preferred.
• Knowledge of SEC and FINRA rules and regulations.
• Knowledge of National Financial Systems for brokerage accounts preferred.
• Knowledge of equities, mutual funds, fixed income, IRAs, and 529 Plans preferred.
• Knowledge of CNS Investment program and products, asset allocation models, and strategies.
• Thorough understanding of systems required for opening and maintenance of Advisory accounts, such as SEI, CSS, IBS Insight, Fasttax, OPR/IAV, Reports 2000, Advent, and Infoshare.
• Excellent verbal and written communication skills, particularly on the telephone.
• Excellent interpersonal skills to interact effectively with all levels of business.
• Ability to multi-task and perform with a high degree of accuracy in a fast-paced, dynamic environment with heavy workloads and high call volumes.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental, and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick, and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes, and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

Pay

Starting base salary: $71,869 - $114,797 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.