Investment Relationship Associate

Duties & Responsibilities

• Serve as an authorized signer.
• Aid in the process of new account setups, transfers, and maintenance requests.
• Act as a Ghost Signer during absences.
• Review assigned account liquidations under established procedures.
• Maintain oversight of shared inboxes and respond to routine inquiries.
• Handle Salesforce cases, locked logins, and system access requests as assigned.
• Communicate directly with advisors, custodians, and internal leadership.
• Coordinate paperwork and document corrections.
• Load and maintain completed documents within document management systems.
• Provide standard account information to advisors and internal teams.
• Monitor workflow queues to ensure timely processing.
• Support special projects and high-volume periods.
• Escalate non-standard inquiries to senior staff.

Decision-Making Authority

• Execute approved processes.
• Determine workflow prioritization.
• Refer exceptions and complex matters to senior staff.

Skills & Qualifications

• Bachelor’s degree in finance, business, economics, or a related field.
• 2–3+ years of experience in financial services, document processing, or investment support functions.
• Demonstrated ability to assess unusual circumstances, devise solutions with limited information, and suggest variations in approach to resolve diverse operational issues.
• Proficiency in Microsoft Office applications and experience using CRM or workflow-tracking platforms.
• Proven ability to work independently with minimal day-to-day instruction; exercises judgment within defined procedures and contributes to process analysis and investigation.
• Complete understanding of investment account structures, operational processes, and professional discipline principles, with capacity to advise others on complex matters.
• Familiarity with donor-advised funds or willingness to learn DAF concepts preferred.