Investment Client Services Specialist - Top Advisor

Primary Duties & Responsibilities

• Solves a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members.
• Uses industry knowledge and analytical skills to resolve problems.
• Researches and responds to client issues including but is not limited to placing trades, assisting clients with system access and navigation, assisting clients with account maintenance and inquiries, discussing the latest market trends, responding to research requests, and providing investment education to our clients.
• Provides ongoing home office supervision/oversight function of investment advisory accounts to ensure supervisory integrity and compliance to ensure core fiduciary responsibilities are being met.
• Promotes client retention and identifies opportunities to build existing relationships through timely and accurate operational processing and service quality.
• Establishes and maintains strong relationships with customers and team members while providing quality service and support.
• Works with other specialists, consultants, and managers to handle the day-to-day monitoring of the area including managing service levels for the call center and daily processing work.
• Develops ability to direct and coordinate the team's service activities and identifying changing service demands.
• Aids team members as they work through complex case work or items beyond their knowledge base.
• Prioritizes and organizes responsibilities and uses appropriate resources within and outside of immediate work area.
• Collaborates with internal customers and cross-functional teams to resolve problems as needed.
• May review work of office staff team members to ensure quality and accuracy.
• May contribute input into performance evaluation process.
• Participates in and may lead process improvement, product introduction, or system enhancement across the division.
• Participates in system testing and system maintenance that requires operational expertise.
• Keeps informed of developments in the industry and anticipates information needed by others and is responsible for communicating change.

  Qualifications

  • Bachelor's degree in Business or related field or equivalent industry experience.
  • Broad professional knowledge of the investment industry gained through a minimum of three years in an investment service or operations capacity.
  • Demonstrated leadership and interpersonal skills.
  • Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity.
  • Strong interpersonal and written communication skills.
  • Demonstrated ability to positively influence and work cooperatively with employees at all levels.
  • Demonstrated ability to proactively react to change.
  • Self-motivated and self-directed with the ability to manage multiple assignments with minimal guidance or direction.
  • Strong technical knowledge of the operational aspects related to brokerage and advisory services/products.