Investment Advisory Operations Associate

About the role

Renaissance Financial is a comprehensive financial services firm with locations in St. Louis, Overland Park, Omaha, Phoenix, and Salt Lake City. Our Mission: Using creative business and personal planning, we help our clients achieve financial freedom… one opportunity at a time. Our true team approach and entrepreneurial atmosphere set us apart from other firms in our industry. Joining our close-knit team at Renaissance Financial will inspire professional growth through numerous opportunities while creating a lasting impact on our organization and community. We support and reward our staff through team outings and industry leading benefits because we sincerely care about the well-being of our team members. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Primary Responsibilities

• Review new account paperwork daily.
• Monitor and communicate to resolve issues and alerts from Schwab.
• Answer incoming calls on the IA Service Line and emails to the IA Service Group.
• Process client checks for deposit at Schwab or Pershing.
• Aid Financial Advisors and Administrative Assistants with Cost Basis maintenance.
• Process money movement requests for Schwab and Pershing which include ACH, wires and journal.
• Maintain accuracy and completion of daily tasks.
• Data entry of IA & Brokerage activity into database.
• Aid in onboarding new clients using DocuSign system.
• Scan paperwork for submission to custodians and for processing service requests.
• Update MAPS portfolios and run reports in Morningstar.
• Build trusted, collaborative relationships with our custodian’s operations teams to execute cashiering, deposits, journaling, withdrawals, and other transactions properly and accurately.
• Function as a liaison to our Financial Advisors and follow up on the status of outstanding issues and requirements from our custodians.

Essential Characteristics

• Must have a high level of interpersonal skills to handle sensitive and confidential situations.
• Enjoy collaborating and being a part of a team that puts clients first.
• This position requires demonstrated poise, tact, patience, and diplomacy.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Work requires attention to detail and organization in such things as composing, typing, and proofreading materials, establishing priorities and meeting deadlines.
• Eager to learn about the industry and our firm and enjoy working in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Tech savvy, with the proficiency to quickly learn new technology tools, platforms and software.
• Open to feedback and coaching.

Education, Training & Experience

• College degree preferred; must have high school diploma.
• One or more years of experience in an office environment.

SIE Series 7 Series 66

• Renaissance pays for the exam fees for required registrations.
• The company also allows for paid study time off for taking the classes offered to help pass the tests.

Computer Equipment & Software

• Microsoft Office Products
• Databases
• Internet

Working Conditions

This position requires working in an office environment. Standard 40-hour work week.