Investigator - Ventura, CA

About the role

The Interviews Team is seeking an Investigator to conduct thorough insurance claims investigations, including taking recorded claimant and witness statements, performing scene investigations, and preparing detailed investigation reports.

Responsibilities

• Conducting insurance claims investigations, including taking recorded claimant and witness statements as well as performing scene investigations
• Completing multiple types of complex claims investigations
• Reviewing assignments and supporting documentation to determine case objectives and client expectations
• Daily submission of updates regarding work performed on each case
• Maintaining a sufficient level of client billable hours
• Preparing and dictating detailed investigation reports
• Adhering to strict due dates

Requirements

• Strong attention to detail with commitment to accuracy and quality
• Ability to effectively communicate with others
• Ability to work independently
• Valid driver’s license and vehicle
• Minimum auto insurance in the amount of $100,000 each person/$300,000 each accident bodily injury/$50,000 property damage
• Smartphone, printer, scanner, desktop/laptop computer with a good internet connection
• Capable of working independently, contacting clients, and strategizing about the best course of action to handle their needs, and be able to proceed accordingly

Qualifications

Preferred qualifications/experience:

• Associate or Bachelor’s Degree in Criminal Justice or related field
• Bi-lingual in Spanish and English
• Customer service experience

Benefits

Compensation: Hourly Rate: $20 - $28 per hour (Weekly Pay) Commensurate with experience and performance

Travel Time: Travel commute time is compensated at 100% of regular hourly rate, after reasonable commute

Mileage Reimbursement: $0.60 per mile

Paid Administrative Time: Paid at regular hourly rate

Paid Training: Paid at regular hourly rate

Pay

$30,000-$45,000

Schedule

Full-Time, Billable Hours, Non-exempt