Investigation Specialist
The Special Projects and Investigations (SPI) team within TSI protects Client customers and stores by applying systems thinking to understand how networks of users interact with multiple services. We target large-scale ecosystems that pose store-level risks and mitigate those ecosystems through internal and external means. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, demonstrate tenacity to get things done, thrive in ambiguity and change, and can break down and solve complex problems.
Preferred Skills
- Use high-level judgment to inform our most complex enforcement decisions
- Identify gaps and risks in Client's current mechanisms and policies and recommend solutions to product/policy owning teams
- Use data and/or technical skills to Client new ways to scale deep dive signals resulting in the identification of many bad actors and sizing the issue
- Owning the complete life cycle of one or more complex problems - from identification through scaling the solutions
- Ruthlessly prioritize and deliver results in an ambiguous environment
- Conduct large scale deep dives to derive insights about tactics used to conduct abuse on our stores, identifying gaps and risk in Client's current mechanisms, systems, and policies
- Write documents for partner teams and executives that identify problems, propose technical solutions, and drive alignment among stakeholders
- Own partnerships with stakeholder teams and guide appropriate trade-offs, clearly communicate goals, roles and responsibilities
- Design and deploy agentic AI systems to automate complex workflows, scale pattern detection, and accelerate enforcement decisions across high-volume abuse scenarios
Pay Transparency
The typical base pay for this role across the U.S. is: $48.00 - $50.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.
Benefits
- Medical, dental, and vision benefits
- Health savings account option for qualified medical plan enrollments
- Accrual of up to 10 paid days off
- 3 days paid bereavement leave
- 401(k) plan participation with employer match
- Life and disability insurance
- Commuter benefits
- Dependent care flexible spending account
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Travel reimbursement
- Accommodations for work travel
- Discretionary performance or recognition bonus
Pay Schedule
The typical base pay for this role across the U.S. is: $48.00 - $50.00/hour. As a non-exempt position, this role will be eligible for overtime, at 1.5 times the base rate, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including medical, dental, and vision benefits, health savings account option for qualified medical plan enrollments, accrual of up to 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, travel reimbursement, accommodations for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement as required by state or local law.
Skills
- Use high-level judgment to inform enforcement decisions
- Identify gaps and risks in Client's mechanisms and policies
- Use data and/or technical skills to scale deep dive signals
- Owning complex problem life cycles
- Conduct large scale deep dives
- Write documents for partner teams and executives
- Own partnerships with stakeholder teams
- Design and deploy AI systems
Benefits
- Medical, dental, and vision benefits
- Health savings account option for qualified medical plan enrollments
- Accrual of up to 10 paid days off
- 3 days paid bereavement leave
- 401(k) plan participation with employer match
- Life and disability insurance
- Commuter benefits
- Dependent care flexible spending account
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Travel reimbursement
- Accommodations for work travel
- Discretionary performance or recognition bonus
Consent to Communication and Use of AI Technology
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