Inventory Team Lead, Google Store Retail, San Diego

Description Google Inventory Team Lead Mosaic is the leading North American integrated marketing and sales agency, specializing sales, training, experiential, and digital & virtual solutions. At Mosaic, we are never satisfied with the status quo and are in constant search for new ideas and new ways to help our clients build their brands amidst the evolving dynamic of empowered consumers, leveraging new technologies and approaches. Together as a team we deliver for those results to our clients every day. Mosaic is not about standing out from the crowd - we lead it! The Team Lead, Inventory will be expected to support the Assistant Manager, Inventory. They must combine their passion for great consumer service with inventory excellence to create a world class consumer experience. Team Leads will serve as support for customer escalations, working to effectively and professionally resolve issues, also utilizing those skills to mentor employees on handling escalations. The Team Lead must also have an extensive knowledge of brand products and services in order to effectively empower the associates to drive an interactive consumer experience by promoting the latest brand mobile devices, phones, tablets, wearables and accessories. They will lead the way in delivering a transformational experience in-store by recommending product and service solutions to fit their needs. The Team Lead will work closely with all brand and agency management, as well as associates within the store, to build and maintain strong relationships, maintain morale, while providing the absolute best consumer experience. Compensation Range: $29 - $33 per hour Responsibilities Essential Functions of this Position: Lead and promote radically helpful environment by supporting product flow from receiving to customerpurchaseSupervise and execute operational tasks including cycle counts, replenishment, reporting, visualstandards, stock flow and stockroom organization.Manage omni-channel systems including buy online and pick up in store.Manage spare parts inventory and store supply inventory.Process receiving, shipping, transfers including chargebacks and damaged goods.Mentor, train and foster team environment to deliver customer centric operational excellence.Supervise inventory preparation for new product launches, execute visual merchandising directivesand communicate critical inventory levels.Work closely with leadership to anticipate and plan for changing inventory and staffing needs.Meet & greet customers, assist with sales and complete transactions when necessary.Ability to act as first line to de-escalate and resolve customer issues.Ability to address and support Inventory associate questions. Inventory: Accountable for adhering to the inventory standardsCreate inventory success through collaboration as a team, not solely as an individual contributorMaintain inventory accuracy by identifying and correcting stock variancesLead stock and teams through the accurate and timely completion of daily inventory tasksAssume responsibility for compliance of all retail inventory processesEnsure all stockroom organizational and safety standards are maintainedManage efficient and effective handling of all merchandise from shipment receipt, processing, andplanogram floor setsReview replenishment and in-transit reports to plan for merchandise placement substitution ifneededTrack productivity and ensure the team is meeting company standards for all visual merchandisingtasksOversee implementation of all visual merchandising planogram instruction and ensure thepresentation meets brand standards Supervise personnel to: Meet and exceed assigned goals for: consumer experience and reputation, sales and service, revenueand productivityConsistently demonstrate excellent interpersonal, leadership, and coaching skillsCreate a work environment where motivated people can excel, exceeding daily ownership goalsOversee floor experience - act as floor leader to ensure consumers receive a world-class experienceSupport team and assist with consumer interactions and transactionsCoach associates on opportunities with consumer interactions, recognize positive performance andhold associates accountable for poor performance Management and Development: Inspire and engage associates by motivating team to succeedPromote passion, pride and commitmentLead by example and serve as a resource for product knowledgeDevelop associates for growth and promotion by delegating appropriate responsibilities andinspecting completionCoach to all competences to ensure consistency of expectations within locationImprove associate engagement through appropriate behaviors and actionsObserve and coach associates to provide feedback around consumer experience techniqueeffectiveness and providing excellent consumer serviceResolve quickly any fraud issues communicated by security; may involve working with security orfinance team Product Launches: Partner with management and other appropriate parties to successfully launch new products,services and processes and to review staffing forecast planActively inspect post-launch and drive improved results with best practicesInspect that associates are properly trained on new products and promotions to demonstrate anddiscuss with confidenceReport concerns with associates’ knowledge and/or behavior, and provide additional coaching and/ordiscipline as appropriateCoordinate with security, facilities and management to ensure smooth product launch-day executionincluding operations, staffing and schedulingResponsible for activity in space at all timesEmploy scheduling tool to properly staff and meet business needs, training and special events suchas product launches. Compliance: Drive compliance of procedures and policiesEnsure timely completion of required training to empower personnel to succeedImplement, execute and inspect existing and new retail programs, tools and trainingResponsible for ensuring the training for associates to ensure they have the appropriate level ofsystem/tool access for their roles and responsibilities. Other: Manage 6-8 MOD segments per weekContinuously display high integrityDevelop strategic perspective and champion changeInspire others to high performance through collaboration and teamworkUtilize professional expertise to solve problems and analyze issuesCapture initiative and strive for resultsAssist management in assigning the following: breaks, opening/closing tasks, & holding teamaccountable to their attendanceSupport management needsOther duties as assigned. Qualifications 5+ yrs working high volume retail, stockroom, shipping & receiving, or warehouse inventory1-3 years’ previous leadership experience in the telecommunications or consumer service relatedindustryEffective communication, presentation and interpersonal skillsStrong organizational skills with attention to detailExperience working with any of the larger consumer electronics stores technology.Demonstrates passion for leading edge technology and product solutions.Possess strong written and verbal communication, and working knowledge of G-SuiteHave a strong working knowledge of standard operating proceduresExperience conducting coaching and positive reinforcement.Excellent communication skills and demonstrated ability to meet or exceed performance standardsAbility to motivate teamAbility to work flexible hours, including evenings, weekends and holidaysWork with associates to elevate skills and performance, providing coaching on opportunities for improvementMaintain knowledge of all brand products - complete training and support associates with requiredtraining on current and upcoming products.Ability to effectively read and interpret schematic diagramsAbility to work flexible schedule including nights and weekends.Bilingual and Multilingual would be considered an asset (English and/or Spanish) Along with competitive pay, we offer a comprehensive benefits program. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following: Medical, Dental, Vision, and TelehealthBasic Life Insurance and AD&DVoluntary Life InsuranceShort Term and Long Term DisabilityFlexible Spending AccountHealth Reimbursement Account401(k) matchLegal InsurancePet InsuranceEmployee Assistance ProgramEmployee Discount ProgramTuition Assistance PlanPaid Time Off and Company Paid Holidays About Us Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action — whether it’s a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what’s next. Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. \#DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Full time Business Unit: Marketing Salary Range: $29.00 - $33.00 Company: Mosaic Sales Solutions US Operating Co, LLC Req ID: 41621 Employer Description: US\MOSAIC\EMP\_DESC