Inventory Specialist

Responsibilities

• Executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including front end and pharmacy.
• Supporting pharmacy inventory management activities: receiving, counting, ordering, and facilitating returns.
• Championing On-Shelf Availability: responsible for receiving, counting, pricing, returns, and all in-store inventory processes.
• Validating and ensuring accuracy of planograms.
• Reviewing and coordinating the proper use of reports and system applications that impact front end and pharmacy on-hand balances and pricing.
• Executing and maintaining front end and pharmacy asset protection techniques; filing claims for warehouse and vendor overages, shortages, order errors, or damaged goods (including prescription drugs).
• In designated stores, opening and closing the store in the absence of store management: performing required system start‑ups, cash handling, cashier duties, and ensuring the floor and stock room are ready for business.
• Engaging customers by greeting them and offering assistance with products and services; resolving customer issues and answering questions when serving as the leader on duty to ensure a positive experience.
• Modeling and sharing customer service best practices with all team members, including interpersonal habits (greeting, eye contact, courtesy) and Walgreens service traits (proactive help, identifying needs, servicing until satisfied).
• Executing and coaching team members on warehouse and vendor inventory management processes: creating, reviewing, and receiving orders; scanning deliveries while the vendor is present; One Box receiving; marking deliveries as received