Inventory Specialist

About the Role

Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.

Responsibilities

• Review and coordinate the proper use of reports and system applications impacting front end and pharmacy on-hand balances and pricing accuracy.
• Execute and maintain front end and pharmacy asset protection techniques, including filing claims for warehouse and vendor overages, shortages, order errors, or damaged goods, including prescription drugs.
• In designated stores, open and close the store in the absence of store management, including required systems start-ups, cash handling, cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
• Engage customers by greeting them and offering assistance with products and services; resolve customer issues and answer questions when serving as the leader on duty.
• Model and share customer service best practices to deliver a distinctive and delightful customer experience.
• Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Scan all deliveries while the vendor is still in the store, including common carrier deliveries, and take appropriate action for undelivered or inaccurate orders.
• Under the supervision of the pharmacist-in-charge, verify all pharmacy shipments, complete postings of pharmacy orders, perform tote audits, and report shortages or damaged product.
• Complete On-Shelf Availability (OSA) end-to-end process, including disposals, call-ins, vendor returns, and scan outs for all subscribed departments.
• Under the supervision of the pharmacist-in-charge, complete pharmacy inventory activities, including recalls, vendor returns, and non-controlled or damaged salvage returns.
• Facilitate excess inventory returns or interstore pharmacy transfers for non-returnable overstock and verify posting of pharmacy claims.
• Execute all pricing activities, including price changes, markdowns, and ensuring accurate pricing with correct signage.
• Support front end and pharmacy ordering, monitor pharmacy manual orders, maintain consigned inventory, and ensure designated pull & quarantine items are updated.
• Maintain accurate inventory counts for basic departments, stockroom, overstock locations, and pharmacy smart counts.
• Ensure inventory compliance with state and local laws for regulated products (e.g., alcoholic beverages and tobacco).
• Assist in maintaining inventory records, organizing files, and retaining invoices, receipts, and return authorizations.
• Prepare for physical inventory and support activities on inventory day, including auditing third-party teams.
• Support clean and well-merchandised counters and shelves.
• Assist and coach store team on package delivery activities, including scanning packages and completing daily inventory functions.
• In designated stores, when serving as the leader on duty, register all sales on the assigned point-of-sale system, handle returns, refunds, cash drops, and provide change.
• Comply with all company policies and procedures and maintain respectful relationships with coworkers.
• Complete any additional assigned tasks.

Qualifications

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• Demonstrated attention to detail and ability to multitask and manage execution.
• Experience in identifying operational issues and recommending strategies to resolve problems.

Preferred Qualifications

• Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
• Prior work experience with Walgreens, with an evaluation on file.

Training & Personal Development

• Attend company-based trainings for continuous development and complete all e-learning modules, including safety training requirements.
• Obtain and maintain a valid pharmacy license/certification as required by the state.

Communications

• Serve as a liaison between management and non-management team members by coaching and developing capabilities with inventory systems.
• When serving as the leader on duty, communicate assigned tasks to team members and report disciplinary issues and customer complaints to management.

Pay

Salary Range: $17 - $20 / Hourly