Inventory Specialist

Responsibilities

• Execute, monitor, and train inventory best practices and standard operating procedures for the entire store, including front end and pharmacy.
• Support pharmacy inventory management activities: receiving, counting, ordering, and facilitating returns.
• Champion On-Shelf Availability and oversee receiving, counting, pricing, returns, and all in-store inventory processes.
• Validate and ensure accuracy of planograms.
• Review and coordinate the proper use of reports and system applications affecting front end and pharmacy on-hand balances and pricing.
• Execute and maintain front end and pharmacy asset protection techniques; file claims for warehouse and vendor overages, shortages, order errors, or damaged goods including prescription drugs.
• In designated stores, open and close the store in the absence of store management, including systems start-ups, cash handling, cashier responsibilities, and ensuring the floor and stock room are ready for the business day.
• Engage customers by greeting them and offering assistance with products and services.
• When serving as the leader on duty, resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Execute and coach team members on warehouse and vendor inventory management processes, including creating, reviewing, and receiving orders.
• Scan in all deliveries while the vendor is still in the store, including common carrier deliveries; focus on One Box receiving.
• Take appropriate action marking delivery as received if the product was physically delivered; contact vendor for past undelivered scheduled receipts; open tickets as needed to correct inaccurate orders.
• Under the supervision of the pharmacist-in-charge, verify all pharmacy shipments are posted for products physically received at the store.
• Complete or verify postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders; perform tote audits; accurately report shortages or damaged product.
• Complete On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments; execute disposals, call-ins, and vendor returns before expiration; complete scan outs/returns on all subscribed departments including vendor/DSD departments and pharmacy scan outs.
• Under the supervision of the pharmacist-in-charge, complete pharmacy inventory activities including pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns; facilitate excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock; verify posting of all pharmacy/prescription claims.
• Complete execution of all pricing activities including price changes, markdowns, and markdown deletes; ensure basic department pricing, daily price changes, accurate pricing with correct signage, and timely completion of regulatory pricing tasks.
• Support front end and pharmacy ordering by ordering expense items; monitor pharmacy manual orders to identify excess orders; maintain consigned inventory and orders as required.
• Ensure all designated pull & quarantine item on-hands are updated and placed in the designated holding area; maintain accurate inventory counts and on-hand quantities including basic departments, stockroom, and overstock locations.
• Under the supervision of the pharmacist-in-charge, maintain accurate inventory counts and on-hand quantities in pharmacy and complete pharmacy smart counts.
• Ensure the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Assist in the maintenance of inventory records, including receiving and posting of all products received at the store in all inventory systems; organize files and retain all invoices/receipts/return authorizations necessary for all inventory activities.
• Help prepare for physical inventory and support physical inventory day activities, including preparing sales floor, stockroom, and pharmacy for inventory and auditing the third-party team on the day of inventory.
• Support keeping all counters and shelves clean and well merchandised.
• Be knowledgeable of all store systems and equipment.
• Assist and coach store team on all package delivery activities, including scanning in and out of packages, completing daily inventory functions, and package returns at Walgreens; support execution of Pickup Program.
• When serving as the leader on duty, register all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids; complete product returns, order voids, customer refunds, cash drops to safe, and provide change as requested.
• Comply with all company policies and procedures; maintain respectful relationships with coworkers.

Training & Personal Development

• Attend company-based trainings for continuous development and complete all e-learning modules including safety training requirements.
• Obtain and maintain a valid pharmacy license/certification as required by the state.

Communications

• Serve as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems.
• When serving as the leader on duty, communicate assigned tasks to team members and report disciplinary issues and customer complaints to management.

Requirements

• Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).
• Fluency in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work a flexible schedule, including evening and weekend hours.
• “Achieving expectations” rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only).
• Demonstrated attention to detail and ability to multitask and manage execution.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.

Preferred Qualifications

• Previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.
• Prior work experience with Walgreens, with an evaluation on file.

We will consider employment of qualified applicants with arrest and conviction records.