Inventory Control Senior Specialist

About the role

The Senior Specialist of Inventory Control plays a key role in ensuring products flow correctly from Wayfair's fulfillment centers to stores, creating a seamless shopping experience for customers. You will serve as the subject matter expert for inbound exceptions, partner closely with Field Operations and other support teams, and provide training across multiple stores.

Responsibilities

• Resolve Inbound Exceptions: Investigate and resolve receiving issues quickly and accurately so inventory remains sellable and available to customers.
• Serve as the SME for Exceptions: Provide training, resources, and guidance to store teams on inbound exceptions processes and best practices.
• Analyze Inventory Trends: Review receiving performance data, spot patterns, and recommend improvements to strengthen accuracy across stores.
• Partner Across the Network: Collaborate with fulfillment centers, P&A teams, Field Operations, and corporate partners to reduce exceptions and troubleshoot challenges.
• Assess Store Performance Weekly: Review weekly inventory metrics and provide clear insights and action plans to store leadership.
• Conduct Targeted Cycle Counts: Perform focused counts tied to discrepancies, category resets, or seasonal updates.
• Support Inventory Audits: Play an important role in bi-annual audits and BOH cycle counts to maintain operational excellence.
• Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations.
• Manage Daily Tickets: Manage daily damage reviews, inventory adjustments, and tickets within Tangerine, escalating when service levels require attention.

Requirements

• A minimum of 1-2 years of experience with inventory control, receiving workflows, or operational troubleshooting in a retail or fulfillment environment.
• Ability to investigate issues, identify root causes, and build clear, actionable solutions.
• Comfort supporting multiple stores, coaching teams, and working closely with cross-functional partners.
• Familiarity with Google Suite or Microsoft Office and confidence navigating inventory or exception-management tools.
• An attention to detail with a sharp eye for trends, discrepancies, and compliance.
• Ability to work nights, weekends, and holidays based on business needs.

Qualifications

• Technical proficiency with inventory or exception-management tools.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration skills.
• Physical requirements: frequent standing, walking, reaching, occasional sitting, climbing, balancing, and crawling; frequent stooping, kneeling, and crouching throughout the day; ability to lift up to 50 lbs independently on a regular basis.

Skills

• Inventory control expertise.
• Problem-solving and analytical skills.
• Training and collaboration skills.
• Technical proficiency with inventory or exception-management tools.
• Attention to detail.

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately – because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment – learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Pay

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role’s starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

Schedule

Ability to work nights, weekends, and holidays based on business needs.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards – must adhere to all safety protocols.

What Does a Sr. Specialist of Inventory Control Do?

Resolve Inbound Exceptions: Investigate and resolve receiving issues quickly and accurately so inventory remains sellable and available to customers.

Serve as the SME for Exceptions: Provide training, resources, and guidance to store teams on inbound exceptions processes and best practices.

Analyze Inventory Trends: Review receiving performance data, spot patterns, and recommend improvements to strengthen accuracy across stores.

Partner Across the Network: Collaborate with fulfillment centers, P&A teams, Field Operations, and corporate partners to reduce exceptions and troubleshoot challenges.

Assess Store Performance Weekly: Review weekly inventory metrics and provide clear insights and action plans to store leadership.

Conduct Targeted Cycle Counts: Perform focused counts tied to discrepancies, category resets, or seasonal updates.

Support Inventory Audits: Play an important role in bi-annual audits and BOH cycle counts to maintain operational excellence.

Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations.

Manage Daily Tickets: Manage daily damage reviews, inventory adjustments, and tickets within Tangerine, escalating when service levels require attention.